University of Michigan · 1 week ago
Room Technology Supervisor
Ann Arbor, MI
Full-time
Onsite
Senior Level
7+ years expThe University of Michigan is a leading institution in education and research, and they are seeking a Room Technology Supervisor to oversee a team supporting instructional technology. The role involves managing day-to-day operations, providing technical leadership, and ensuring high-quality customer service for faculty and students in various classroom and event spaces.
E-LearningEducationHigher EducationUniversities
Responsibilities
Provide daily supervision and technical/administrative leadership for the Room Technology Team across the MM Ann Arbor Campus, including coverage adjustments during periods of heavy workload, absences, or special circumstances
Oversee training and mentor staff; responsible for staff hiring, onboarding, annual evaluations, timesheet approvals, and time-off request management
Recognize and escalate complex issues promptly; coordinate and collaborate with other technical groups to determine optimal solutions aligned with Michigan Medicine and HITS priorities
Ensure high-quality customer service and satisfaction by responding to faculty, staff, and student needs and troubleshooting room technology, collaboration hardware, and computer technology issues in designated rooms and event spaces
Maintain equipment, including cleaning, tracking, inventory management, and conducting maintenance audits; support web-based reservation and asset management systems
Stay current with collaboration technology, audiovisual technology and enterprise applications; assist in evaluating, testing, documenting, and implementing new technologies
Work with the appropriate facilities group to maintain room functionality and replenish supplies
Foster a respectful, cooperative work environment, valuing and seeking input from all team members
Communicate and cooperate with colleagues on projects and technologies through team meetings and electronic communication
Qualification
Required
Bachelor's degree or equivalent combination of education and experience
3+ years with team leadership experience
7-10 years progressive IT experience in a complex environment
Experience that includes desktop, audiovisual, oversight of IT projects, project planning, problem and change management, and leadership responsibilities
This position is 100% onsite
Preferred
Experience working in the academic medical and healthcare environments
Demonstrated experience leading and working in a team-oriented and collaborative environment
Practical analytical, verbal, and written communication skills, computer, and interpersonal skills
Working knowledge of supporting educational technology
Experience providing in-person support for AV equipment
Previous working experience with MediaSite, Kaltura, SharePoint, Zoom, Teams
Flexibility and adaptability to a changing environment is required, including the ability to manage under deadline pressure, ambiguity, and changing priorities
Ability to analyze a situation quickly to ensure an effective meeting, classroom, and hybrid experiences for healthcare staff, faculty, students, and visitors
Demonstrated ability to communicate effectively with those with different levels of technology comfort and understanding
Excellent customer service experience and desire to provide high-quality solutions
Desire to work in a team-based collaborative environment
Benefits
Comprehensive training and career development opportunities
Generous retirement savings plans
Ample paid time off
Wealth of family care support
Company
University of Michigan
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving, and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.
10001+ employees
H1B Sponsorship
University of Michigan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (662)
2024 (594)
2023 (787)
2022 (473)
2021 (411)
2020 (324)
Funding
Current Stage
Late StageTotal Funding
$359.75MKey Investors
Michigan Economic Development CorporationNational Institutes of HealthBreakthrough T1D
2025-07-17Grant· $1M
2025-06-07Grant· $1.17M
2025-04-23Grant
Leadership Team
Greg McGuire
Managing Director, Mcity
Robert Goodspeed
Chair, Urban and Regional Planning Program
Recent News
2025-12-19
IEEE Spectrum
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