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Columbia Bank · 1 day ago

Teller

Roseburg, OR

Full-time

Onsite

Entry Level

$18/hr - $21/hr

2+ years exp

Columbia Bank is seeking a Teller who will serve as the first point of contact for clients, ensuring banking transactions are performed accurately and ethically. The role involves maintaining and enhancing client relationships while supporting various banking operations and services.

BankingFinanceFinancial Services

Responsibilities

Performs teller transactions and cash handling functions for clients with accuracy and confidentiality at all times. Examples include deposits, withdrawals, cash advances, payments, transfers, check cashing, balancing cash drawer, etc

Accurately performs and supports daily tasks that maintain the integrity of the branch. Examples include appropriate use of double custody in balancing the ATM, processing night drop deposits, balancing negotiable instruments, processing returned mail, balancing credit card machine, updating lobby rate sheets and brochures, etc

Mitigate risk by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds

Interacts with external and internal clients, anticipates needs, and consistently provides proactive solutions in alignment with the bank's Breakthrough Client Service Standards

Continuously deepens knowledge of Columbia Bank's product and service offerings and stays current on changes

Discuss and uncover customer's financial needs to identify and offer appropriate products and services

Display curiosity in order to Identify fraudulent activity

Read, understand, and follow all relevant operational procedures

Supports referral goals for branch by focusing and identifying and referring basic bank products to the appropriate business partner

Provides an extraordinary client experience during face to face, phone, and electronic interactions

Provides basic guidance to less experienced Client Service Specialists when needed and may back up some duties of the Personal Banker desk

Qualification

Banking transactionsCustomer serviceBilingualAttention to detailBasic math skillsRelationship buildingCritical thinking

Required

High School Diploma or GED, required

Ability to learn and comply with all Bank policies, procedures, and systems

Demonstrates exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions

Consistently demonstrates ability and willingness to build relationships with clients and other bank associates

Ability to think critically and provide appropriate solutions

Requires reading, writing and basic math skills

Ability to lift up to 25 pounds

Ability to stand for extended periods of time

Preferred

2 years of previous banking or customer service experience, preferred

Bilingual preferred

Displays ability to learn and develop skills to identify proactive relationship building opportunities. (such as outbound telephone calls to clients.)