SHI International Corp. · 21 hours ago
Operations Analyst
Austin, TX
Full-time
Onsite
Entry, Mid Level
$50K/yr - $75K/yr
2+ years expSHI International Corp. is a global provider of IT solutions and services, helping organizations through technology. The Operations Analyst will assist with vendor management and customer billing, ensuring accurate and timely invoicing while collaborating with various internal teams.
HardwareInformation TechnologySoftware
Responsibilities
Manage and process billing and invoicing, ensuring accuracy from subcontractor to customer
Coordinate with internal and external teams to resolve billing issues and provide status updates
Analyze and audit billing data to generate and process invoices accurately
Act as a subject matter expert for billing and invoicing processes
Develop and document process improvements to enhance efficiency
Create reports and dashboards to monitor business health and future trends
Communicate processes and act as a liaison between operations and other teams
Define and manage business and technical requirements for projects
Coordinate and manage projects from discovery to completion, providing updates to stakeholders
Collaborate with stakeholders to implement system changes and improvements
Qualification
Required
Completed Bachelor's Degree in Computer Science or a related field, or relevant work experience required
2+ years of professional experience in Managed Services billing or Project Management/Coordination
1-3 years of experience in data analysis, IT operations, and/or project management
1-3 years of professional experience working with Microsoft Office applications
Ability to travel 10%
The ability to effectively utilize applications like Word, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently. - Basic
Proficient in utilizing Microsoft Excel for data analysis, including the use of formulas, functions, pivot tables, and data visualization tools. - Basic
Knowledge of various project management frameworks such as Agile, Waterfall, and Scrum, to effectively plan, execute, and close projects. - Basic
Competence in utilizing tools like Jira, Trello, MS Project, or DevOps to plan, track, and manage project progress and resources. - Basic
Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience
Detail-Oriented: Can identify errors or inconsistencies in work and make necessary corrections
Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities
Prioritization: Can identify critical tasks, arrange them based on importance, and execute without explicit instructions
Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions
Follow-Through: Can manage multiple tasks, prioritize effectively, and meet deadlines without needing explicit reminders
Continuous Improvement: Can identify moderate areas for improvement and implement moderate changes
Data Analysis: Can identify patterns and trends in data, propose hypotheses, and use statistical techniques to test them
Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions
Collaboration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals
Preferred
Autotask by Datto
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Database Applications
Billing Software
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Benefits
Medical
Vision
Dental
401K
Flexible spending
Company
SHI International Corp.
Think of SHI as your personal technology concierge.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Thai Lee
President and CEO
Dave Gruver
Field Chief Technology Officer
Recent News
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2025-11-08
Business Wire
2025-11-08
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