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Mohawk Valley Health System · 3 days ago

Department Secretary - Per Diem - Days

FAXTON CAMPUS

Full-time

Onsite

Entry Level

$17/hr - $22/hr

1+ years exp

Mohawk Valley Health System is seeking a Department Secretary to coordinate administrative and public relations duties within their department. The role involves maintaining communication between patients, families, and clinical staff, as well as performing various clerical tasks and addressing customer issues with a focus on service excellence.

Health CareHospital

Responsibilities

Maintains a line of communication between the patient, family, clinical staff and team members

Performs receptionist and clerical duties including but not limited to: monitoring and maintaining the electronic medical record, coordinating communication between patients and medical staff, greeting and checking in patients and families, utilizing the computer for data

Complete tasks related to the operations of their specific department including but not limited to: coordinating meetings, ordering supplies, running reports, and coordinating department events

Addresses customer issues including but not limited to: providing service excellence to patients and their families that meets or exceeds patient expectations through offering empathetic and compassionate patient-centered care; professionally managing patients, families and caregivers' needs and concerns using positive service recovery methods; responding to patient requests and makes active referrals to subject matter expert/decision-maker who can fulfill the patient request; providing culturally sensitive care

Perform other duties as required

Qualification

Electronic medical recordCustomer serviceCommunication skillsHigh school diplomaLiberal Arts degreeSecretarial degreeCertified Health Unit Coordinator