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The Hartford · 1 week ago

Digital Service Experience Product Owner

United States

Full-time

Remote

Mid Level

$85K/yr - $127K/yr

3+ years exp

The Hartford is an insurance company committed to making a difference by transforming digital customer experiences. The Digital Service Experience Product Owner will be responsible for maximizing the value of the Employee Benefits Claimant self-service portal and will work cross-functionally to develop customer insights and execute optimized digital experiences.

Auto InsuranceCommercial InsuranceEmployee BenefitsFinanceFinancial ServicesInsuranceLife InsuranceProperty Insurance

Responsibilities

Responsible for partnering with IT and other resources to oversee and manage the execution of digital enhancements and projects to ensure experience and business objectives are met

Accountable for driving digital adoption with strong collaboration with IT, Operations and Process partners

Responsible for prioritizing and grooming the product backlog (1-2 scrum teams) with the support of the product manager to ensure proper feature roadmap alignment

Oversee and manage the day-to-day health of sites including monitoring of key experience metrics, identifying and management production support concerns, and implementation of maintenance items. Ensure on time and on budget delivery of new capabilities

Partner with key stakeholders to set priorities for experiences, enhancements and capabilities needed to achieve targeted results over time. Achieve consistent, measurable results (cost-benefit analysis)

Perform analysis and determine trends. Assist with tracking and reporting on key metrics of digital performance – including online and offline data and voice of the customer

Qualification

Product ownershipDigital experienceProcess optimizationData-driven insightsAgile methodologyBusiness requirements articulationCommunication skillsTeam collaboration