State of Ohio · 1 week ago
Customer Service Assistant 2 [IN-OFFICE]
Charles D Shipley Building1970 West Broad Street
Full-time
Onsite
Entry Level
1+ years expThe State of Ohio is seeking a Customer Service Assistant 2 for the Ohio Department of Public Safety - Ohio State Highway Patrol. The role involves responding to customer requests for records and processing transactions while adhering to public records law and departmental policies.
GovernmentOffice Administration
Responsibilities
Respond to internal & external customers requesting copies of records, investigations, results, information, etc. in accordance with Ohio Public Records Law & all applicable Ohio Department of Public Safety (ODPS) & Ohio State Highway Patrol (OSHP) policies & procedures
Utilize computer program &/or software to redact personal &/or confidential information within requested documents & audio &/or video recordings
Process transactions that require decisions to be made in accordance with applicable laws, rules, policies & procedures & involves collection of money for transactions handled
Receive application for a cash report & associated fees for copies of crash reports, complete pay-ins, assign controlling number & attach accompanying payment
Assist in processing of invoices for public record requests, OSHP traffic crash reports & other various crash reports in accordance with Ohio Public Records Law, ORC & all applicable ODPS & OSHP policies & procedures
Qualification
Required
9 mos. trg. or 9 mos. exp. in office practices & procedures
9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people
9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing
9 mos. trg. or 9 mos. exp. in operation of personal computer
Or equivalent of Minimum Qualifications for Employment noted above
Benefits
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
Company
State of Ohio
State of Ohio is more than ‘just a job’ – is a privilege to serve families, friends and neighbors who rely on us throughout our great state.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Beverlyn Johns, MS
Deputy Chief Operating Officer
Holly Drake
State Chief Information Security Officer
Recent News
2025-08-26
2025-08-06
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