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NEOGOV · 1 day ago

L&I Program Support Supervisor 2

Thurston County – Tumwater, WA

Full-time

Hybrid

Mid, Senior Level

$48K/yr - $65K/yr

3+ years exp

NEOGOV is part of the Department of Labor & Industries (L&I) in Washington, dedicated to ensuring the safety and security of workers. They are seeking a Program Support Supervisor 2 to lead the Claims Initiation Unit, providing supervision and support to a team responsible for customer service and data entry related to self-insured claims.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Coach, supervise, assign work duties and evaluate performance of employees

Conduct interviews and make recommendations for hiring

Train, mentor and perform work checks of all new employees

Meet regularly with staff, communicate and set work expectations

Provide feedback and identify training needs to enhance the skills of the team while ensuring prompt, courteous service that meets or exceeds the expectations of both internal and external customers

Manage personnel issues, prioritizing and assigning work, and monitoring the success of your team, including ensuring production and quality levels are met by reviewing production reports and performing monthly QA on initiated claims

Identify and manage backlogs

Work collaboratively with other supervisors and program leadership to build camaraderie and to provide consistent services throughout the program

Prepare budget recommendations for upper management regarding staff and equipment

Provide annual budget summaries and projections for office supply orders for the programs

And much more!

Qualification

Employee developmentSupervisory experienceCustomer serviceData entryMS WordExcelTyping 50 WPMLeadershipMentoring

Required

The ability to take action to learn and grow

The ability to take action to meet the needs of others

High school graduation or equivalent

Three (3) years of applicable experience in the program specialty

Equivalent education/experience

Preferred

6 months experience in a call-center environment

6 months experience in an L&I data entry environment

Three years applicable experience, preferably in claims initiation or related field

Customer service experience and six months supervisory or lead experience preferred

The ability to type 50 WPM accounting for errors

Ability to lead and motivate staff to meet or exceed performance expectations

Experience using personal computers, software such as MS Word, EXCEL, L&I related software, and other programs to produce timely and accurate work products that fully satisfy the demands of the assignment