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Employer Flexible · 1 week ago

IT Help Desk Support (Level 1)

Houston, TX, 77064, US

Full-time

Hybrid

Entry Level

1+ years exp

Employer Flexible is a professional employer organization dedicated to providing exceptional outsourced business solutions. They are seeking a motivated IT Help Desk Technician (Level 1) to provide technical support to internal users, troubleshoot issues, and manage IT assets in a fast-paced environment.

Human ResourcesOutsourcingProfessional Services

Growth Opportunities

Responsibilities

Respond to end-user support tickets and troubleshoot hardware and software issues, both remotely and on-site

Set up, maintain, and support laptops, desktops, and peripheral equipment

Troubleshoot hardware, software, and basic network-related problems

Assist with user onboarding and offboarding in Active Directory and other systems, including new hire IT orientation

Perform asset tracking and management, including auditing endpoints, maintaining hardware inventory, and managing conference room technology

Coordinate hardware rotation and ensure proper endpoint maintenance

Maintain accurate documentation of support requests, troubleshooting steps, and issue resolutions

Collaborate with IT team members to improve processes and enhance the overall end-user experience

Stay up to date with emerging technologies, tools, and best practices in IT support

Qualification

IT support experienceComputer hardware knowledgeNetwork troubleshootingWindows operating systemMacOS operating systemActive DirectoryTicketing systemsCustomer service mindsetTask managementProblem-solving skillsCommunication skills