Deepwatch · 4 days ago
Sr. Systems Administrator (ServiceNow)
Tampa, FL
Full-time
Hybrid
Mid, Senior Level
3+ years expDeepwatch is a leader in managed security services, dedicated to protecting organizations from cyber threats. The Sr. Systems Administrator will own and operate the ServiceNow platform, ensuring seamless customer setup and service delivery while supporting core systems and driving operational excellence within the IT organization.
Cloud SecurityCyber SecurityInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Own the ServiceNow platform, including configuration, licensing, vendor management, maintenance, and governance
Evaluate, propose, and implement new ServiceNow modules or capabilities
Set up new customers, maintain the existing environment, and offboarding customers
Build and update service catalog items, workflows, and automation
Manage user access, roles, groups, and permission models
Maintain data integrity across CMDB, incident, request, and change modules
Develop and optimize dashboards, reporting, and performance analytics
Perform routine platform upgrades, patches, and system health checks
Ensure platform security, compliance, and alignment with ITIL best practices
Manage the IT help desk queue and resolve internal employee issues
Serve as an escalation point for complex IT support issues across identity, endpoint, and SaaS management
Administer Okta, Google Workspace, Slack, Jira, and Kandji MDM environments
Support user lifecycle processes, identity management, and federation/SSO setup
Configure and maintain macOS devices and endpoint compliance through Kandji
Troubleshoot SaaS access, hardware, and connectivity issues across the organization
Support onboarding and offboarding processes in coordination with HR and Security
Participate in the IT on-call rotation and assist with incident response when needed
Qualification
Required
3-5 years IT experience, including at least 3 years of direct ServiceNow administration
Strong ServiceNow administration, workflows, integrations, and configuration
Proficiency in macOS administration, including deployment, updates
Hands-on experience administering Google Workspace across a distributed workforce
Strong Okta skills, including IAM, SSO/SAML, and role-based access controls
Experience managing macOS devices through MDM platforms
Ability to administer Slack, Jira, and other core SaaS platforms used by internal teams
Familiarity with ServiceNow scripting languages such as JavaScript and Glide
Demonstrated troubleshooting ability with a customer-focused, service-oriented mindset
Strong communication skills and the ability to prioritize, organize, and collaborate
Experience in SOC2, ISO27001, or other compliance frameworks. ITAR Compliance
Benefits
Medical, dental, vision, and disability insurance
Flexible Time Off (FTO), 11 company holidays, sick leave and 8-Weeks Paid Parental Leave
Unique professional development benefits, starting at $3,000 annually
Wellness contests and monthly educational programs
401(K) retirement program
Company
Deepwatch
Deepwatch secures the digital economy by protecting enterprise networks via its cloud security platform.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$256MKey Investors
Goldman SachsABS Capital Partners
2023-02-15Series C· $180M
2020-10-12Series B· $53M
2019-04-03Series A· $23M
Leadership Team
John DiLullo
Chief Executive Officer
Bobby Christian
Board Advisor
Recent News
Techcircle
2025-11-23
Company data provided by crunchbase