Technical Support Representative jobs in United States
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Inter-State Studio & Publishing Co. ยท 1 week ago

Technical Support Representative

positionSedalia, MO 65301
timeFull-time
remoteOnsite
seniorityEntry Level
money$17/hr - $22/hr
date1+ years exp

Inter-State Studio & Publishing Co. is currently seeking a Technical Support Representative at our corporate location in Sedalia, MO. The role involves providing quality technical support for a wide range of software and hardware inquiries to internal and external customers, emphasizing teamwork and excellent communication.

Photography

Responsibilities

Work to create positive relationships with the customer and fellow team members
Utilize department systems (ticket software, call center application) to perform job duties as part of the team
Respond to customer requests in a timely manner
Use questioning to completely understand the customer's issue and to ascertain the best possible solution
Provide answers and guide customers through corrective steps clearly and in a professional manner
Follow through with all commitments made to customers
Participate in team projects
Document all software and operational issues
Complete assigned projects within the time allocated

Qualification

Customer service skillsProblem-solving skillsWritten communicationVerbal communicationWorkstation troubleshootingPatienceEmpathyCollaborative mindsetAdaptability

Required

A minimum of 1 year experience in a customer-facing position
Strong customer service skills
Excellent problem-solving and logical process development skills
Excellent written and verbal communication skills
Collaborative mindset emphasizing clear and proactive communication with teammates
Exhibit patience and empathy in customer interactions, recognizing and addressing their concerns with understanding and professionalism
Adapt to rapidly changing environment and challenges
Basic workstation troubleshooting experience

Preferred

2-year degree in a technical-related field. (Preferred but not required)
Equivalent experience may be substituted in place of education

Benefits

Medical, dental, and vision benefits
401K retirement plan
Vacation
After fully trained, as needed work from home option (with manager approval)

Company

Inter-State Studio & Publishing Co.

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Inter-State Studio & Publishing Co.
dateFounded in 1933
location
Sedalia, MO, US
people-size501-1000 employees
web-link
http://www2.inter-state.com/careers/

Funding

Current Stage
Late Stage

Leadership Team

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Aric Snyder Jr.
President & CEO
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Vipada Songsermsawad
PHOTOGRAPHER (SCHOOL PORTRAIT)
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Company data provided by crunchbase