Globus Medical · 1 day ago
Assistant Manager, Customer Support
King of Prussia, PA
Full-time
Onsite
Mid, Senior Level
5+ years expGlobus Medical is dedicated to enhancing the quality of life for patients with musculoskeletal disorders through innovative solutions. The Assistant Manager, Customer Support is responsible for ensuring the efficient operation of the Customer Service department, supervising staff, resolving customer complaints, and maintaining compliance with quality standards.
Health CareManufacturingMedicalMedical DeviceWellness
Responsibilities
Work with the Customer Support Manager in maintaining a cohesive Customer Service Department which meets all internal and external customer needs consistently
Effectively assist in the supervision of the Sales Support employees by adhering to policy, providing guidance and clear direction, coaching and training to overcome deficiency and achieve employee/team success
Ensure that all requests are processed accurately and on time; research and resolve any issues
Analyze team workload and track performance of Sales Support Associates
Accountable for customer complaints and ensure their resolve with 100% customer satisfaction and operate within company’s guidelines and Quality Policy
Ensure that the Department has continuous coverage and provide back-up coverage as needed
Provide Customer Service reports and data analysis
Communicate all product concerns to VP Operations, Director of Quality, and Group Engineering Managers
Follow all procedures outlined in Globus Medical’s Quality Policy and ensure that the Customer Service department is in total conformity with the FDA and other government agencies
Represent the company in a professional manner to regulatory bodies, Medical Board of Directors, Clinical Investigator Groups, Surgeons, and Sales
Participate in management meetings on strategic initiatives and business planning
Special projects and duties as assigned
Qualification
Required
Five (5) years of previous experience in a customer service supervisory role, preferably in a medical device company
Advanced knowledge of Windows & Microsoft Office
Excellent verbal and written communication skills
Ability to prioritize effectively to meet deadlines
Preferred
Bachelor's degree preferred
Company
Globus Medical
Globus Medical is a musculoskeletal implant manufacturer, driving technological advancements across a suite of spinal products.
1001-5000 employees
H1B Sponsorship
Globus Medical has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (17)
2023 (13)
2022 (8)
2021 (9)
2020 (11)
Funding
Current Stage
Public CompanyTotal Funding
$128.52MKey Investors
Clarus Ventures
2012-08-03IPO
2007-08-23Series E· $110M
2007-02-05Series D· $9.45M
Leadership Team
Norbert Johnson
Vice President - Robotics
Harri Hallila
Managing Director, International Advanced Technologies
Recent News
2025-12-04
Company data provided by crunchbase