BetterHelp · 3 days ago
UX Writer and Content Designer
Mountain View, CA
Full-time
Hybrid
Mid Level
$110K/yr - $135K/yr
3+ years expBetterHelp is on a mission to make mental health care more accessible to everyone. They are seeking a mid-level UX Content Designer to create clear and concise UX copy for therapist and BetterHelp for Business workflows, partnering with product management and marketing to enhance user experience.
Health CareHealth DiagnosticsInternetMental HealthTherapeuticsWellness
Responsibilities
Write clear, concise UX copy for therapist and BetterHelp for Business workflows, including onboarding, scheduling, documentation, payouts, safety, compliance, and partner tools
Partner with PMs to translate product requirements and constraints into simple, user-friendly experiences and content
Create and maintain reusable content patterns that improve consistency and speed
Own the content for product transactional emails and in-product announcements related to Therapist and BHB surfaces
Help define the message, audience, and success criteria for product communications in collaboration with PM and marketing
Use research, data, and experimentation (A/B tests, content experiments) to refine copy and communication strategies
Collaborate with clinical stakeholders to incorporate their expertise in a way that is accurate, understandable, and aligned with our tone and voice
Maintain alignment with marketing and brand guidelines while advocating for clarity and usability in product
Contribute to our content design system and documentation, especially for therapist and BHB patterns
Help teammates improve the quality of the copy they write by giving feedback and simple frameworks they can use
Qualification
Required
Bachelor's degree or equivalent practical experience
3 to 5 years of experience in UX writing, content design, product copywriting, or related roles for digital products
Portfolio with examples of in-product copy and, ideally, product-driven emails or feature announcements
Experience working with product teams in an agile environment
Experience collaborating closely with designers in tools like Figma
Experience in highly regulated or sensitive domains (healthcare, finance, etc), or a strong interest in learning
Preferred
Experience working on B2B2C or marketplace products
Experience partnering with product marketing, or operating in a PMM-like capacity for a product area
Familiarity with experimentation methods, such as A/B testing
Experience with content systems, design systems, or reusable content patterns
Familiarity with accessibility standards and how they apply to content
Comfort using AI tools to accelerate content exploration and iteration while maintaining high quality
Benefits
Remote work with regular in-person bonding experiences sponsored by the company
Competitive compensation
Holistic perks program (including free therapy, employee wellness, and more)
Excellent health, dental, and vision coverage
401k benefits with employer matching contribution
The chance to build something that changes lives – and that people love
Any piece of hardware or software that will make you happy and productive
An awesome community of co-workers
Company
BetterHelp
BetterHelp is an online counseling platform that connects its members to licensed therapists.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2015-01-01Acquired
Leadership Team
Jan Belke
Country Manager | DACH
Recent News
Home Health Care News
2025-11-18
Company data provided by crunchbase