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Pilot Company · 6 days ago

Manager, Team Member Experience

5508 Lonas Drive, Knoxville, TN

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Pilot Company is an industry-leading network of travel centers dedicated to fueling people and keeping North America moving. The Manager, Team Member Experience plays a crucial role in advancing the company's people-first culture by executing high-impact experiences across the employee life-cycle and leading culture-shaping programs.

Retail

H1B Sponsor Likely

Responsibilities

Lead the end‑to‑end execution and delivery of all Team Member Journey programs and initiatives, ensuring high‑quality implementation, timely delivery, and alignment with enterprise objectives

Serve as a strategic partner to the Director, Culture & Team Member Journey, contributing to the design and execution of key culture‑shaping initiatives

Partner closely with enterprise leaders to drive process improvements that enhance key “moments that matter” throughout the employee lifecycle

Cultivate and manage relationships with external vendors to ensure strong return on investment and alignment with organizational strategy

Analyze and document current-state processes to uncover pain points and improvement opportunities

Qualification

Employee engagementChange managementTalent developmentProgram managementUnderstanding employee life-cycleRelationship managementProcess mappingCollaboration

Required

Bachelor's Degree or Equivalent required

Minimum 8 years experience

Understanding of the employee life-cycle, employee engagement, change management, belonging, talent development, and program management. Understands how mindsets influence organizational outcomes

Preferred

Master's Degree or Equivalent preferred

Benefits

Nation-wide Medical Plan/Dental/Vision

401(k) Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Weekly Pay

Company

Pilot Company

We are a growth company focused on innovative solutions across our retail, energy and logistics operations.

Founded in 1958

Knoxville, TN, US

10001+ employees

http://www.pilotflyingj.com

H1B Sponsorship

Pilot Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (61)

2024 (18)

2023 (21)

2022 (31)

2021 (11)

2020 (1)