University of Michigan · 1 day ago
Desktop Support Specialist Associate
Ann Arbor, MI
Full-time
Hybrid
New Grad, Entry Level
$42K/yr - $52K/yr
0+ years expThe University of Michigan's College of Literature, Science, and the Arts is hiring a Desktop Support Specialist to join a diverse team of desktop support professionals. This role involves providing technical support to faculty, staff, and students, focusing on a range of technology to support the college's mission in teaching, learning, and research.
E-LearningEducationHigher EducationUniversities
Responsibilities
Demonstrate quality service and accountability while resolving incidents, meeting customer needs and exceeding expectations
Establish customer and team relationships using effective communication and collaboration skills
Update current tickets in a timely manner, prioritize incoming tickets and existing work, complete tickets within acceptable time frames
Install, configure, customize, troubleshoot, integrate, and maintain systems, software, and other devices
Track computer systems and device inventory in order to record accurate data for asset management
Analyze, plan, and implement system maintenance, including software patches and upgrades
Monitor systems for availability, error conditions, and performance
Participate in cross organizational projects that ensure our environment is up to date and secure
Qualification
Required
Associate degree in related field and/or equivalent combination of education, certification and experience
0-2 years of technical support experience, including providing outstanding customer service and accurately documenting detailed information
0-2 years of related experience in technical support troubleshooting macOS/Windows based systems
Proficient with word processing, spreadsheets, Google Apps, and other collaboration platforms
Identifies causes of simple technical problems and can provide practical solutions
Can install software and troubleshoot basic issues
Communicates both verbally and written in a respectful & attentive manner tailored to each customers needs
Demonstrated ability to develop and maintain positive relationships, inside and outside of their team, interacting in a friendly, open, honest, and accepting manner
Preferred
Experience in technical support troubleshooting
Understanding of server hardware and concepts including services, security, and administration
Demonstrated ability to support specialized research computing needs
Experience working in higher education in a support capacity
Basic experience with programming and statistical applications
Company
University of Michigan
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving, and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.
10001+ employees
H1B Sponsorship
University of Michigan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (662)
2024 (594)
2023 (787)
2022 (473)
2021 (411)
2020 (324)
Funding
Current Stage
Late StageTotal Funding
$359.75MKey Investors
Michigan Economic Development CorporationNational Institutes of HealthBreakthrough T1D
2025-07-17Grant· $1M
2025-06-07Grant· $1.17M
2025-04-23Grant
Leadership Team
Greg McGuire
Managing Director, Mcity
Robert Goodspeed
Chair, Urban and Regional Planning Program
Recent News
2025-12-19
IEEE Spectrum
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