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Sedgwick County Government · 5 days ago

Customer Support Analyst - INFORMATION TECHNOLOGY

Wichit, KS, US

Full-time

Onsite

Entry Level

$22.62/hr - $22.62/hr

1+ years exp

Sedgwick County Government is dedicated to providing comprehensive support services, and they are seeking a Customer Support Analyst to deliver technical support for hardware and software issues. This role involves assisting both technical and non-technical users, maintaining a ticketing system, and ensuring excellent customer service through timely communication and problem resolution.

CommunitiesGovernmentNon Profit

Responsibilities

Provides in-person, telephone, or remote technical support for hardware and software issues

Answers, evaluates, and prioritizes incoming telephone calls and emails

Analyze problems to determine if they are within the client application, desktop software, or workstation hardware

Client Call Backs – Provide follow up communication with customer after problem is resolved

Stay trained in Sedgwick County software/hardware technologies and procedures

Maintain ticketing system to properly track the status of all service calls. Communicate effectively with customers on status of service calls to ensure excellent customer service

Accurately track time spent on ticket resolution

Ensure acknowledgement of ticket assigned is in a timely fashion

Resolve tickets assigned in a timely fashion

Will be on a rotating On-Call schedule. May be called to support other On-Call CSA when not in On-Call status

Learn from, train with, and collaborate with peers to improve Personal Professional Growth

Maintain up to date on education, information technology, and technology trends in keeping with the rapid changes in the IT field