Apply on Employer Site

Ricoh USA, Inc. · 4 days ago

Copier Field Service Technician

Duluth, GA, United States

Full-time

Onsite

New Grad, Entry Level

Ricoh USA, Inc. is an integrated solutions provider that empowers digital workplaces. The Copier Field Service Technician provides technical support and consultative services for office imaging products, focusing on installation, maintenance, and repair of equipment while enhancing client workflow and machine utilization.

ConsultingDocument PreparationInformation Technology

H1B Sponsor Likely

Responsibilities

Performs configuration, installation, troubleshooting, and maintenance on a wide variety of copier and printing products

Resolves Tier 1 technical issues and identifies repetitive problems for escalation or strategic resolution

Assembles, adjusts, and maintains equipment according to technical specifications and relevant documentation

Proactively identifies opportunities for increased utilization of equipment, supplies, and services to build client volume

Anticipates and manages customer needs by promoting support functions and service offerings

Conducts basic customer training on equipment operations and workflow optimization

Maintains professional relationships with all customers and internal personnel to ensure team success

Manages individual daily schedule to meet response time objectives and repair deadlines

Executes all call handling procedures using field management systems to track time and activity

Maintains accurate "car stock" or on-site customer inventory levels as assigned

Completes all administrative tasks, including service logs, expense reports, and performance metrics, in a timely manner

Complies with all company policies and assists team members with administrative accuracy

Qualification

ElectronicsMechanicsBasic NetworkingDiagnostic SoftwareMicrosoft OfficeCommunication SkillsOrganization SkillsGoal-oriented

Required

High school diploma or equivalent required

Requires a valid state driver's license and a clean driving record

Must maintain minimum auto insurance coverage per company policy for extensive use of a personal vehicle

Ability to meet requirements in the Technology Services Training & Certification Program

Previous experience or coursework in electronics, mechanics, basic networking, or computer connectivity is highly desired

Benefits

Choose from a broad selection of medical, dental, life, and disability insurance options.

Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

Augment your education with team member tuition assistance programs.

Enjoy paid vacation time and paid holidays annually.

Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Company

Ricoh USA, Inc.

Glassdoor3.6

At Ricoh, we bring people, processes, and technology together to make information work for you.

Founded in 1962

Malvern, Pennsylvania, USA

10001+ employees

https://www.ricoh-usa.com

H1B Sponsorship

Ricoh USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (16)

2024 (8)

2023 (7)

2022 (16)

2021 (13)

2020 (4)