ibex · 6 days ago
Customer Service/Tech Support
Charleston, WV
Full-time
Onsite
Entry Level
1+ years expIbex is focused on providing a quality environment and training for its customer service agents. The Customer Service Representative role involves providing support to residential and commercial customers, answering questions, resolving issues, and managing customer transactions.
Outsourcing
Responsibilities
Answer billing and general account questions from customers and potential customers via phone
Sign up new customers and provide answers to service inquiries
Execute changes to existing customer accounts, process plan upgrades/downgrades
Resolve questions and open tickets to escalate issues as needed
Follow up with internal employees and external customers to resolve issues
Qualification
Required
Results driven, multitasking, able to balance multiple customer issues to completion
Closing support tickets in a timely manner and with a satisfactory customer resolution
Able to keep step with a fast-paced environment and maintain a positive attitude
Excellent written and verbal communication skills
1-year experience providing customer service, face to face or over the phone
25 WMP Typing speed
Must be 18 years or older
Benefits
Paid training
Company
ibex
Ibex is an evolution that streamlines customer engagement, acquisition, experience and growth through its CLX platform.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2020-08-07IPO
Leadership Team
Robert Dechant
Chief Executive Officer
Andreas Wilkens
Chief Technology Officer
Recent News
2025-11-07
Company data provided by crunchbase