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ION · 5 days ago

IT Desktop Support Engineer (Level 2)

New York, United States

Full-time

Onsite

Mid Level

$65K/yr - $80K/yr

4+ years exp

ION is a rapidly expanding group providing trading and workflow automation software. The Level 2 IT Desktop Support Engineer will be responsible for administering IT support calls, managing user interactions, and participating in larger projects while maintaining professionalism in user interactions.

AccountingAsset ManagementFinanceFinancial ServicesSoftware

H1B Sponsor Likely

Responsibilities

Administration of ION's ITSM Ivanti Neurons including logging of IT support calls received via walk ups, Teams, email, phone calls, etc

Range from performing basic tasks (inventory of spare hardware, desk moves, etc) to the increasingly involved (building out of laptops for new hires, user management in Azure, FollowMe printing, troubleshooting of conference room tech, etc), and cross delving into other IT areas (basic network management, software deployments, etc)

General in-office user management (handling wifi issues, walk ups, etc)

Exercise professionalism and composure during interactions with executives and other higher level employees

Qualification

Desktop support experienceLevel 2 supportAzure/M365Basic network troubleshootingVMwareJAMFITIL certificationCompTIA certificationMSFT certificationCustomer service skills

Required

At least 4 of years of solid experience in desktop support

At least 1-2 years of Level 2 support required

Basic network troubleshooting skills required

Practical experience with Azure/M365, VMware

Preferred

Financial Services and Software Engineering environments preferred

JAMF is a plus

Certifications highly preferable (MSFT, CompTIA, ITIL) but not required

BA or BS degree preferred

Company

ION

Glassdoor3.3

ION Group provides solutions for electronic trading, position management, pricing, risk management, and downstream processing for clients.

Founded in 1998

New York, New York, USA

10001+ employees

https://iongroup.com

H1B Sponsorship

ION has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (1)

2022 (2)

2021 (4)