Vector Solutions · 1 month ago
Premier Systems Administrator
United States
Full-time
Remote
Entry, Mid Level
$75K/yr - $85K/yr
1+ years expVector Solutions is a leader in providing industry-focused SaaS solutions aimed at training and learning management. They are seeking a Premier Systems Administrator to manage client applications, ensuring alignment with leadership goals and delivering high-quality support and training.
ComplianceE-LearningSoftwareTraining
No H1B
Security Clearance RequiredHiring Manager
Andrea (Bussell) Maisel
Responsibilities
Provide timely, professional, daily management and system administration support for clients who have purchased a Premier Admin Support Subscription
Develop, maintain, and cultivate professional, cooperative, and collaborative relationships with key users and managers within the assigned Premier Support client(s). Ensure positive alignment between leadership goals for using Acadis/Vector Solutions products and services, and the tactical application solution strategies and outcome delivered
Augment client(s) existing support processes with auxiliary first-tier support services; facilitating issue escalations to the appropriate Acadis/Vector Solutions support teams
Provide Acadis user training for assigned client(s), as requested
Develop and deliver Acadis-related documentation in support of the client(s) business mission. Examples include: product/process reference guides, SOPs, training handouts, etc
Generate daily/weekly reports, exports and printouts that are part of the operational support for the Acadis Readiness Suite identified by the client(s)
Manage the collection and pre-processing of external data needed for regular, business-critical data import tasking. All data-related activities will conform to client- and/or industry-established best practices for sensitivity and security
When required, provide administrative support to manage the Online Content library used with the Acadis LMS module, including creating/managing standalone Online Events, student assignments, tracking and reporting on progress of student/learner completions
Advocate within the Acadis/Vector Solutions organization on behalf of assigned client(s), communicating issues and support-oriented business needs
Develop and maintain a strong knowledge of Acadis/Vector Solutions products and services, providing expert advice and guidance on solutions for specific client needs
Participate in associated project activities directly supporting Acadis/Vector solutions products and services
Promote the value of Acadis/Vector Solutions products and services – identify new opportunities to expand the footprint and security of all products and services
Actively support all Acadis-managed account development strategies for assigned client(s), coordinating with Premier Account Managers and Customer Experience Account Directors, as needed
Qualification
Required
1-3 years of experience successfully providing application administration services and management support for enterprise software solutions focusing on accuracy, process efficiency, and timeliness answering questions, resolving issues, and providing needed reports
Must be able to successfully obtain and retain any required federal security clearance(s) required by any assigned client(s)
Seeks to deliver high-quality/high-touch support that engages and delights client contacts
Ability to effectively prioritize multiple work tasks originating from either internal company or client-centric activities or assignments
Ability to create/lead effective, small group training projects, including needs assessment, design, and delivery of training for members of the clients' user community
Exceptional skills at working with and administering complex, enterprise-level training management software solutions
Excellent interpersonal skills needed to develop strong working relationships with client contacts
Strong work ethic and ability to work independently/remotely with minimal direct supervision
Excellent organizational skills: detail oriented and capable of successfully managing multiple, concurrent projects or tasks
Ability to adapt to new conditions, assignments, and deadlines
Preferred
Experience using Microsoft® 365, including Microsoft Office applications and Microsoft Teams
Experience using or supporting the Acadis Readiness Suite application
Experience using the Salesforce CRM
Two- or four-year degree from an accredited institution of higher learning in a related field
Benefits
Comprehensive benefits package effective the first of the month after hire
Matching 401(k) retirement plan
Healthy work-life balance with flexible work arrangements and generous time off
Generous referral incentive program
Tuition Reimbursement Program
Pet Insurance
OnePass Gym/Wellness Discount Program
Calm Health-Employee Membership
Company social events
Employee Resource Groups
Philanthropic opportunities
Company
Vector Solutions
Leading provider of technology solutions dedicated to driving safer, smarter decision-making in the world's most essential industries.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
LLR Partners
2021-05-14Acquired
2011-07-01Private Equity
Leadership Team
Ari Vidali
Founder & Chief Strategist
Recent News
Company data provided by crunchbase