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National Guardian Life Insurance Company · 4 days ago

Support Specialist (Funeral Home) - Hybrid / In Office 10 days/Month

Madison, Wisconsin, United States

Full-time

Hybrid

Entry Level

1+ years exp

National Guardian Life Insurance Company (NGL) is one of America’s most successful independent life insurance companies. They are seeking a Support Specialist (Funeral Home) to provide professional customer support to internal and external customers, focusing on communication and customer retention.

InsuranceLife Insurance

Responsibilities

Delivers high-quality communication primarily over the phone with callers while utilizing critical thinking and problem-solving skills to help find appropriate solutions

Skilled in writing clear and detailed notes and instructions on each call

Effectively writes emails, letters, and other forms of written communication with external customers needing documentation or letters

Leverages resources and reaches out to others when needing support or assistance with escalated situations

Utilizes various systems to locate applicable information and details for each call

Accountable for personal growth and performance metrics

Contributes in a supportive and positive manner with coworkers

Works across the team to ensure coverage with incoming calls and written communication

Completes assigned processing work, projects, tasks, and/or milestones by agreed upon due date

Suggests solutions that meet the immediate and potential future needs and requests of our external and internal customers

Qualification

Customer serviceCommunication skillsAnalytical skillsCritical thinkingBasic typing skillsGeneral computer knowledgeMultitaskEmpathyTeamworkDetail orientedOrganizational skills

Required

Strong oral and written communication skills that convey confidence, professionalism and empathy

Ability to follow procedures for processing and professional phone conversations as well as hold/transfer procedures

General computer knowledge with the ability to learn NGL Systems

Basic typing skills

Good analytical and critical thinking skills

Ability to work in a team environment

Detail oriented and organized

Ability to gather, analyze, and record information skillfully

Ability to complete tasks while talking

Minimum: High School or GED

Preferred

Wisconsin Preneed Certification

LOMA 280 and 290 with ACS goal

One to two years of customer service, call center experience preferred

Benefits

20 days of Paid Time Off growing to 25 days after 5 years

11 Paid Holidays (10 company holidays and 1 personal holiday of your choice)

Health care, dental and vision plans

Up to $1,500 (Family) or $1,000 (Single) annually towards a Health Savings Account

Annual bonus based on company performance

Paid Parental Leave

401(k) match up to 9%

Paid Sabbatical after 8 years

Paid Volunteer Time

Education Assistance Program

Employee Recognition Program

And much more!

Company

National Guardian Life Insurance Company

Since 1909, National Guardian Life Insurance Company (NGL) has been one of America’s most successful and highly rated independent life insurance companies.

Founded in 1909

Madison, Wisconsin, USA

201-500 employees