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Cox Enterprises · 2 days ago

Auto Claims Specialist I (Manheim)

Anaheim CA

Full-time

Onsite

Entry Level

$19.90/hr - $29.81/hr

2+ years exp

Cox Automotive is a leading company in the vehicle operations sector, and they are seeking an Auto Claims Specialist I to resolve customer complaints and ensure satisfaction. The role involves reviewing customer claims, investigating cases, and facilitating communication for resolution.

AdvertisingBroadcastingDigital MediaTelecommunications

Growth Opportunities

No H1B

Responsibilities

Reviews customer claims to verify that they meet Manheim's National Arbitration policies and any account-specific guidelines

Investigates basic, less complex cases (e.g., late title claims, basic condition report claims, vehicle availability, post-sale inspection fails, mechanical/structural/undisclosed vehicle damage, etc.) or those requiring more prescriptive decision-making

Interfaces with all departments involved in the complaint (i.e., reconditioning, front office, dealer services, vehicle entry, etc.), including during the fact finding and investigative phases

Uses appropriate resources to investigate and facilitate relevant inspection, documentation, and communication to ensure appropriate actions are completed to move cases forward or to resolution

Uses appropriate levels/limits of financial approval authority to resolve cases

Evaluate claims by obtaining, comparing, evaluating, and validating various forms of information

Prepares and facilitates communication for resolution via telephone, email, and in-person discussion

Mediates disputes and negotiates repair and/or pricing of disputed vehicles to arrive at a mutually acceptable solution and to keep vehicles sold

Monitors and maintains accurate files for each arbitration case, verifying the accuracy of all required documentation, including invoices and settlement agreements

Engages with supervisor/manager to determine if escalation is required

Performs other duties as assigned

Qualification

Claims investigationNegotiationAutomotive experienceAttention to detailOrganizational skillsTime managementAdaptability

Required

A high school diploma or GED and less than 2 years of related experience

Accuracy and attention to detail

Organizational and time management skills

The ability to adapt in a fluid and changing environment

Preferred

1+ years of automotive or body shop experience

Claims adjuster experience

Benefits

We have an exceptional work/life balance at Cox, with accommodating work schedules and flexible time-off policies.

We show our appreciation for our talent with a competitive salary package and top-notch bonus & incentive plans.

How does a great healthcare benefits package from day one sound? Multiple options are available for individuals and families. One employee-only plan could be FREE, if you participate in our health screening program.

10 days of free child or senior care through your complimentary Care.com membership.

Generous 401(k) retirement plans with up to 6% company match.

Employee discounts on hundreds of items, from cars to computers to continuing education.

Looking to grow your family? You’ll have access to our inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.

Want to volunteer in your community? We encourage that, and even offer paid hours for you to do so.

We all love our pets—whether they walk, crawl, fly, swim or slither—and we’re happy to supply insurance for them as well.

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.

Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.