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Intercap Lending, Inc · 1 week ago

Help Desk Tech 3

Salt Lake City, UT

Full-time

Onsite

Senior Level

$28/hr - $38/hr

5+ years exp

Intercap Lending is seeking an experienced and motivated IT Tier 3 Specialist to manage the company's IT infrastructure and personnel. The successful candidate will ensure the smooth operation of technology-related functions while providing IT support and maintaining security and compliance standards.

Financial Services

Growth Opportunities

Responsibilities

Endpoint Management : Serve as the administrator for Microsoft Intune to manage the entire lifecycle of corporate and mobile devices, including enrollment, configuration, compliance policies, and application deployment. Troubleshoot and repair issues with Windows 11 laptops and desktops, business productivity and mortgage industry applications

Messaging and Collaboration : Administer and optimize essential M365 services, including Microsoft Exchange Online and SOPHOS (mailbox management, mail flow, anti-spam/malware), SharePoint Online, and Teams

Security Posture Management : Design, implement, and maintain the organization's security posture across Azure cloud and hybrid environments using Microsoft Defender XDR (Endpoint, Cloud, Identity, etc.)

Identity and Access Management (IAM): Serve as the principal administrator for Microsoft Entra ID, managing user/group provisioning, authentication methods, Conditional Access policies, and Single Sign-On (SSO) for all enterprise applications

Data Protection & Compliance : Implement and manage security controls to ensure compliance with industry standards and regulations, leveraging tools like Microsoft Purview and Sophos Central Dashboard for data loss prevention (DLP) and information governance

Cloud Architecture & Administration: Design, implement, and manage secure and scalable infrastructure in Microsoft Azure (compute, networking, storage) and AWS. This includes configuration via Infrastructure as Code (IaC) tools like PowerShell

Automation : Develop and maintain automation scripts (primarily using PowerShell and the Graph API) for routine system administration, configuration changes, patching, and reporting

Documentation and Governance : Create and maintain comprehensive documentation for all system configurations, architecture, security policies, and operational procedures to ensure consistency and audit readiness. Track and log all incidents in the support ticking system and asset management database

Provide IT Support : Troubleshoot and resolve complex technical issues, both hardware and software-related, for our employees

Qualification

O365 administrationCloud computingMicrosoft IntuneTechnical troubleshootingProblem-solvingIndustry experienceCommunication skillsInterpersonal abilitiesAdaptability