Abercrombie & Fitch Co. · 2 weeks ago
IT Service Desk Specialist - Third Shift
Columbus, OH, USA
Full-time
Hybrid
New Grad, Entry LevelAbercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories. They are seeking an IT Service Desk Specialist to provide Tier 1 technical support to corporate, distribution, and retail store associates, ensuring effective resolution of technology-related incidents.
ApparelE-CommerceRetailWomen's
Responsibilities
Provide Tier 1 technical support to corporate, distribution, and retail store associates for basic software and hardware troubleshooting
Demonstrate qualities representative of A&F’s unique culture with a strong appreciation for customer service, inclusiveness, and a casual hospitality
Support retail operations by providing coaching and guidance to store associates
Troubleshoot problems to resolution or escalate when necessary
Document incidents, comments, and resolutions within the incident management system, utilizing available knowledge resources
Fulfill hardware and software requests by coordinating and completing configuration and installation
Perform end-user training as it regards assistance with supported applications and services
Qualification
Required
Bachelor's degree in IT or related field or combination of education and experience
Excellent customer service skills
Hard working, reliable, and dependable
Ability to work within a team environment, sharing workload and responsibilities
Quick to adapt and eager to learn
Effective verbal, phone, written, and interpersonal communication skills
Capable of maintaining corporate and job-related confidential information
Technical and Analytical skills including Computer literate and working knowledge of operating systems (Windows/Mac), word processing (Microsoft Word), spreadsheet (Excel) and E-Mail (Outlook) software applications required
Familiarity with mobile device hardware and operating systems (iOS/Android)
Benefits
Incentive bonus program
Annual companywide review process
Flexible spending accounts
Medical, dental and vision insurance
Life and disability insurance
Associate assistance program
Paid parental and adoption leave
Access to fertility and adoption benefits through Carrot
Access to mental health and wellness app, Headspace
Paid time off and one paid volunteer day per year, allowing you to give back to your community
Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year)
Seven associate wellness half days per year
Merchandise discount on all of our brands
Opportunities for career advancement, we believe in promoting from within
Access to multiple Associate Resource Groups
Global team of people who will celebrate you for being YOU!
Company
Abercrombie & Fitch Co.
Abercrombie & Fitch Co.
Founded in 1892
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-09-26IPO
Leadership Team
M
Michael S. Jeffries
CEO
Robert Ball
Chief Financial Officer
Recent News
Retail Insight Network
2026-01-15
2026-01-14
2026-01-13
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