This job has closed.

State of Ohio · 5 days ago

Customer Service Assistant 2 [IN-OFFICE]

United States of America-OHIO-Franklin County

Full-time

Onsite

Entry Level

1+ years exp

The Ohio State Highway Patrol is an internationally accredited agency whose mission is to protect life and property, promote traffic safety and provide professional public safety services. They are seeking a Customer Service Assistant 2 to respond to customer inquiries regarding public records and assist in processing transactions and invoices.

Automotive

Responsibilities

Respond to internal & external customers requesting copies of records, investigations, results, information, etc. in accordance with Ohio Public Records Law & all applicable Ohio Department of Public Safety (ODPS) & Ohio State Highway Patrol (OSHP) policies & procedures

Utilize computer program &/or software to redact personal &/or confidential information within requested documents & audio &/or video recordings

Process transactions that require decisions to be made in accordance with applicable laws, rules, policies & procedures & involves collection of money for transactions handled

Receive application for a cash report & associated fees for copies of crash reports, complete pay-ins, assign controlling number & attach accompanying payment

Assist in processing of invoices for public record requests, OSHP traffic crash reports & other various crash reports in accordance with Ohio Public Records Law, ORC & all applicable ODPS & OSHP policies & procedures

Qualification

Customer ServiceOffice PracticesPublic RelationsTyping/KeyboardingData EntryPersonal Computer OperationHandling Difficult People

Required

9 mos. trg. or 9 mos. exp. in office practices & procedures

9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people

9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing

9 mos. trg. or 9 mos. exp. in operation of personal computer

Or equivalent of Minimum Qualifications for Employment noted above

Benefits

Medical Coverage

Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period

Paid time off, including vacation, personal, sick leave and 11 paid holidays per year

Childbirth, Adoption, and Foster Care leave

Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)

Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

Company

State of Ohio

Glassdoor3.8

Employment with the State of Ohio is more than ‘just a job’ – it is a privilege to serve our families, friends and neighbors who rely on us throughout our great state.

Founded in 1803

Columbus, Ohio, USA

10001+ employees