Four Seasons Hotels and Resorts · 4 days ago
Reservations & Communications Agent
Scottsdale, AZ
Full-time
Onsite
New Grad, Entry LevelFour Seasons Hotels and Resorts is a leading luxury hotel company that values exceptional guest experiences. The Reservations & Communications Agent will act as the communication hub for operations departments, managing phone calls, chats, and reservations while ensuring maximum customer satisfaction.
HospitalityHotelLeisureRental PropertyTravel
No H1B
Responsibilities
Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g. Opera, OpenTable, Book4Time, Golden, HotSOS, Chat)
Work harmoniously with operations to effectively assist in Pre-arrival communication and booking outlet/activities
Assists with the communication in the event of an emergency situation in an efficient and professional manner
Other duties as assigned
Qualification
Required
The ability to multi task effectively
The ability to work in a fast paced environment handling multiple guest calls consecutively
Comfort with Microsoft Office products and the ability to learn other computer software suites necessary for the role
Candidates must have valid work authorization for the U.S
Benefits
Energizing Employee Culture where you are encouraged to be your true self!
Comprehensive learning and development programs to help you master your craft.
Inclusive and diverse employee engagement events all year-round.
Exclusive discount and travel programs with Four Seasons
Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)
Company
Four Seasons Hotels and Resorts
Four Seasons is an operator of a chain of hotels, resorts, and residence clubs.
Founded in 1961
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$579MKey Investors
CanAm EnterprisesJPMorgan Chase & Co.
2025-09-24Undisclosed· $162M
2025-09-24Debt Financing· $417M
2007-02-12Private Equity
Leadership Team
Alejandro Reynal
President and CEO
Sudhakar Veluru
CIO / CTO
Recent News
Canada NewsWire
2025-12-10
2025-12-10
Company data provided by crunchbase