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Compass Group USA · 1 week ago

HR ADVISOR-EMPLOYEE RELATIONS (REMOTE)

United States

Full-time

Remote

Entry, Mid Level

$60K/yr - $70K/yr

2+ years exp

Compass Group USA is a leading foodservice and support services company known for its great people and service. The HR Advisor - Employee Relations will be the primary contact for inquiries regarding HR policies and procedures, providing guidance to managers, investigating employee relations issues, and ensuring compliance with company policies.

AdviceFood and BeverageHospitalityProfessional Services

H1B Sponsor Likely

Responsibilities

Responds to telephone and email inquiries, and SpeakUp Reports from all Associates regarding employee relations matters by: Interpreting and explaining company policies (e.g. disciplinary guidelines, performance management, benefits), procedures, practices, and programs; referring questions and issues to Payroll or Benefits Help Desks when questions and issues are outside of the scope of HR policy explanation; acting as intermediary between Associates and the Payroll or Benefits Help Desks when Associates escalate unresolved benefits and payroll issues to HR

Providing guidance to managers in handling difficult or complex employee relations issues and in resolving complaints or disputes, such as advising managers on appropriate disciplinary actions and procedures to ensure consistency; and providing risk assessments for terminations

Investigating issues and providing resolution on the following: complaints about working conditions, disciplinary actions, Associate and applicant appeals, alleged wrongful terminations, harassment and discrimination allegations, or other HR related matters

Researching complaints from Associates about all salary/wage treatments (e.g. merit increases, promotions, demotions, adjustments) when issues are not resolved through the standard processes in accordance to policy. Contacts operations on all discrepancies as appropriate to ensure compliance

Providing advice to managers on reductions in force, position eliminations, and layoffs to ensure proper policies and procedures are followed

Consults with the HR Service Center’s in-house Legal Counsel as needed to obtain advice on problem resolution. Escalates issues as appropriate to Field HR Consultants for investigation and resolution

May assist with follow-up on SS# mismatch issues

May work on special projects, both independently and as part of a team

Bilingual HR Advisor may assist with translation of investigative documentation from Spanish to English, as needed

Qualification

HR policies interpretationEmployee relations investigationsSAP proficiencyEmployment labor law knowledgeBilingual (English/Spanish)Analytical skillsInterpersonal skillsCommunication skillsOrganizational skillsProblem-solving skills

Required

Bachelor's degree in Human Resources, or equivalent degree, or equivalent related experience

Two (2) + years experience as an HR representative/generalist in a large company or supporting a line Business Unit

Strong computer skills including ability to perform queries in SAP, generate reports, perform web-based research, and create case management files in HR software

Working knowledge of employment labor law in multiple states

Proven ability to research topics on the Internet and through other available resources

Proven ability to manage priorities and workflow

Proven ability to work independently and as a member of various teams and committees

Proven ability to work effectively in an unstructured, fast-paced and P&L driven environment

Proven ability to handle multiple projects and meet deadlines

Proven ability to prepare reports and business correspondence

Proven ability to deal effectively with a diversity of individuals at all organizational levels

Good judgment with the ability to make timely and sound decisions

Creative, flexible, and innovative team player

Strong interpersonal skills

Excellent written and verbal communication skills

Commitment to excellence and high standards

Strong organizational, problem-solving, and analytical skills

Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

Preferred

English/Spanish bilingual preferred

Benefits

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Paid Parental Leave

Holiday Time Off (varies by site/state)

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Company

Compass Group USA

Glassdoor3.5

Compass Group is redefining the food and facility services landscape with innovation and passion through the lens of what’s next.

Founded in 1994

Charlotte, North Carolina, USA

10001+ employees

https://www.compassgroupcareers.com

H1B Sponsorship

Compass Group USA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (57)

2024 (45)

2023 (49)

2022 (39)

2021 (26)

2020 (29)