Associated Bank · 5 days ago
Bilingual (Spanish/English) Customer Care Representative
Stevens Point 1305 Main
Full-time
Onsite
Entry Level
$17/hr - $26.14/hr
2+ years expAssociated Bank is committed to creating an inclusive culture where different perspectives are valued. As a Customer Care Representative, you will be the friendly, knowledgeable voice for customers, resolving inquiries and providing financial guidance with empathy and professionalism.
BankingFinancial ServicesWealth Management
Responsibilities
Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service
Troubleshoot and resolve complex account or technical issues using available tools and resources
Promote Associated Bank products and services that meet customers’ needs
Mentor and train new team members to ensure consistent, high-quality service delivery
Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty
Collaborate with colleagues across teams to improve processes and customer experiences
Uphold compliance with all bank policies, procedures, and regulations
Qualification
Required
High school diploma or equivalent
Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales
Preferred
Bilingual English/Spanish proficiency (eligible for competitive language differential)
Benefits
Retirement savings including both 401(k) and Pension plans.
Paid time off to volunteer in your community.
Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
Competitive salaries with professional development and advancement opportunities.
Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
Personal banking, loan, investment and insurance benefits.
Company
Associated Bank
Associated Bank offers deposit and loan products.
1001-5000 employees
H1B Sponsorship
Associated Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (2)
2022 (2)
2021 (2)
Funding
Current Stage
Public CompanyTotal Funding
$300M2024-11-14Post Ipo Equity· $300M
1978-01-13IPO
Leadership Team
Andy Harmening
President and CEO
P
Philip B. Flynn
President, Director & CEO
Recent News
2025-12-05
2025-12-03
Company data provided by crunchbase