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Ohio Department of Public Safety · 4 days ago

Customer Service Assistant 2 [IN-OFFICE]

Columbus, OH

Full-time

Onsite

Entry Level

$22.96/hr - $27.92/hr

1+ years exp

The Ohio Department of Public Safety is seeking a Customer Service Assistant 2 to support the Central Records unit. The role involves responding to customer requests for records and processing transactions in accordance with public records law and agency policies.

GovernmentLaw EnforcementProfessional Services

Responsibilities

Respond to internal & external customers requesting copies of records, investigations, results, information, etc. in accordance with Ohio Public Records Law & all applicable Ohio Department of Public Safety (ODPS) & Ohio State Highway Patrol (OSHP) policies & procedures

Utilize computer program &/or software to redact personal &/or confidential information within requested documents & audio &/or video recordings

Process transactions that require decisions to be made in accordance with applicable laws, rules, policies & procedures & involves collection of money for transactions handled

Receive application for a cash report & associated fees for copies of crash reports, complete pay-ins, assign controlling number & attach accompanying payment

Assist in processing of invoices for public record requests, OSHP traffic crash reports & other various crash reports in accordance with Ohio Public Records Law, ORC & all applicable ODPS & OSHP policies & procedures