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American Specialty Health · 4 days ago

Customer Service Representative-Clinical (Remote- $15/hr)

United States

Full-time

Remote

Entry Level

$15/hr - $15/hr

1+ years exp

American Specialty Health Incorporated is seeking a Customer Service Representative to join their Customer Service-Clinical department. The primary function of this position is to assist callers with a wide range of topics from benefit information to problem resolution through incoming calls from Providers, Members, and Health Plans.

Health CareMedical

Responsibilities

Receives and responds to incoming telephone calls

Answer incoming calls/chats and outgoing calls in a professional, accurate, timely and courteous manner

Communicates professionally at all times

Ascertain the nature of the call and record information in the ASH proprietary systems

Look up caller information using proprietary ASH systems and provide information to the caller

Forward logs requiring further research to the appropriate department

Utilize appropriate resources, including those online; to provide timely responses

Manage time to ensure calls are answered within required timeframes and appropriate follow up is done in a timely manner

Meet or exceed minimum key job accountabilities established for the Customer Service Representative position

Maintains safe, secure, and healthy work environment by following all legal and compliance requirements

Complete all ASH and CSS trainings timely

Attends weekly staff and other meetings to discuss issues and foster teamwork among department personnel

Responds to requests for internal and external customers and/or clients, as required

Performs other duties as assigned

Complies with all policies and standards

Qualification

Customer service experienceBasic computer skillsMulti-taskingVerbal communicationProblem-solving

Required

High School Diploma or GED certificate required

1 year experience performing customer service duties; inbound call center experience preferred

Basic computer skills

Strong verbal communication skills

Ability to utilize and maneuver in multiple systems during a single interaction

Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships

Ability to display excellent customer service to meet the needs and expectations of both internal and external customers

Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment

Ability to effectively organize, prioritize, multi-task and manage time

Demonstrated accuracy and productivity in a changing environment with constant interruptions

Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions

Ability to exercise strict confidentiality in all matters

Ability to see, speak, and hear other personnel and/or objects

Ability to communicate both in verbal and written form

Ability to travel within and around the facility or Work from Home (WFH) environment

Capable of using a telephone, computer keyboard, and mouse

Ability to lift up to 10 lbs

Preferred

inbound call center experience preferred

Company

American Specialty Health

Glassdoor3.6

American Specialty Health Incorporated (ASH) is one of the nation’s premier independent and privately-owned specialty health organizations offering technology-enabled services for benefits management, including clinical programs for musculoskeletal health, fitness programs, and well-being solutions for health plans, employers, associations, and others.

Founded in 1987

Carmel, Indiana, USA

1001-5000 employees