Highgate · 1 day ago
Revenue Manager
San Francisco, CA
Full-time
Onsite
Mid, Senior Level
2+ years expHighgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management. The Revenue Manager is responsible for identifying and maximizing all potential revenue opportunities for the hotel, formulating Revenue Management strategies, and overseeing their execution to advance RevPAR market share.
Hospitality
Responsibilities
Establish hotel pricing levels in all segments
Responsible for the daily room inventory management process and daily pricing process
Monitor competitor rates, positioning, strategies and data; maintain understanding of the dynamics of the local market and demand generators and present appropriate action plans to management
Monitor and communicate fluctuations in occupancy to operational departments so they can effectively manage staffing requirements and increase efficiency
Analyze local events and activities and project the effect of opportunities they create
Understand the macro and micro-economic variables affecting supply and demand in the local marketplace, and use this knowledge to create accurate operational and financial room revenue forecasts
Perform unconstrained demand analysis to determine optimal business mix
Responsible for all short and long term forecasts including Weekly Forecasts, 30 60 90 Forecasts, In the month forecasts, and Full year forecasts
Oversee process for evaluating all opportunities for contracted business (group, wholesale, corporate negotiated, etc.) presented through the Sales department. Ensure that process enables high speed of response while maximizing profits
Responsible for the maintenance of any software programs which contribute to the management of rooms revenue, including the CRS, RMS, PMS and Sales & Catering system
Monitor RevPAR index on STR report and provide critical analysis of performance on weekly and monthly basis
Prepare annual Rooms revenue budget
Chair weekly Revenue Strategy meetings in order to formulate and disseminate strategies and tactics. Ensure that prior decisions are re-visited in this forum in order to evaluate their effectiveness and promote learning
Prepare and present quarterly presentations to ownership
Ensure all distribution channels have correct content and pricing
Develop and maintain a close relationship with the market manager of Third Party Intermediaries to maximize the opportunities with these channels
Develop and maintain relationships with other market revenue managers and Directors of Revenue to create a network of peers in your community
Coordinate survey activities involving marketing and service opportunities to further enhance revenue potential
Actively develop all subordinates, ensuring that they have opportunities to grow their Revenue Management and leadership skill base through personal attention, internal/external training and participation in industry events
Responsible for Internet Marketing such as pay per click campaigns, e-mail blasts, GDS advertising, etc
Establish and communicate sales strategy for day, week, month and rolling 12 months
Communicate any strategy changes or update any calendars for the sales team to use
Analyze prior night successes: Did the hotel sell out? Were the right decisions made for overselling? Address the opportunities in Highgate Hotel Business Review (HHBR) morning meeting
Place test calls to Central Reservation Office (CRO) and property to ensure accuracy of rate quoting, restrictions and selling approach
Manage and communicate group cut off dates. Run a group rooms control log (GRC) as well as pick up report from Property Management System (PMS) for 90 days. Verify pick up to actual block, cut off date, and whether or not you should extend, etc
Update the Daily Market Segment Analysis (DMSA). Ensure accuracy from the daily Flash Report. Review actual performance versus Potential performance
Complete all required month end reports with detailed analysis. If necessary, complete action plans for the property to follow to create additional production/revenue
Review Hotelligence reports for trends, booking windows and sources of business as well as rates compared to competition
Qualification
Required
At least 2 years experience in the Revenue Management field as manager or senior analyst
Bachelor's degree or equivalent in Hotel or Hospitality Management or closely related field
In-Depth knowledge of all industry reports such as STR, Hotelligence, Market Vision, etc
Proficient in Microsoft Excel, Word, Power Point
Opera/Synxis systems- ideal
Ability to work quickly in a high-pressure & high stress environment
Ability to communicate clearly both verbally and in writing
Excellent time management skills
Exceptional with details and follow up
Flexible and long hours sometimes required
Maintain a warm and friendly demeanor at all times
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
Must be able to multitask and prioritize departmental functions to meet deadlines
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Attend all hotel required meetings and trainings
Participate in M.O.D. coverage as required
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which include wearing nametags
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
Must be able to maintain confidentiality of information
Perform other duties as requested by management
Company
Highgate
Highgate is a United States-based real estate investment and hospitality management firm.
10001+ employees
H1B Sponsorship
Highgate has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (8)
2023 (8)
2022 (5)
2021 (4)
2020 (18)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Trilantic North America
2014-10-08Private Equity
Leadership Team
Arash Azarbarzin
Chief Executive Officer
Graham Rumble
Chief Financial Officer | Family Office
Recent News
2025-07-08
Company data provided by crunchbase