Tech Systems Inc. (TSi) ยท 2 weeks ago
GSOC IT Operations Engineer
Buford, GA
Full-time
Hybrid
Mid Level
3+ years expTech Systems Inc. (TSi) is seeking a GSOC IT Operations Engineer to provide technical support and operational reliability for their Global Security Operations Center. The role involves maintaining critical infrastructure, ensuring high availability, and responding to incidents in a 24/7 operational environment.
Information TechnologySecuritySoftwareVideo
Responsibilities
On-call work may be required, including coverage for nights, weekends, and holidays
Provide technical support, monitoring, and maintenance of all GSOC technology
Video walls, displays, controllers, and associated equipment
Operator workstations, monitors, and peripherals
Manage, administer, and troubleshoot network infrastructure, with a strong emphasis on:
Design and implementation of site-to-site VPNs across multiple locations, ensuring secure and reliable connectivity
Monitor and troubleshoot VPN tunnels, firewall policies, and network performance using Fortinet tools and logs
Collaborate with cross-functional teams to support network infrastructure needs for new projects and deployments
Collaborate with software vendors to support software issues, upgrade, and feature implementations
Respond to and resolve outages and performance issues in a timely manner
Monitor system health, respond to alerts, and participate in incident response and root-cause analysis
Create and maintain technical documentation, runbooks, and standard operating procedures for all GSOC systems
Provide software support and maintenance of building security systems, including video surveillance and access control. To include management of building access
Qualification
Required
BS Degree in Information Technology, Network Engineering, Cybersecurity or equivalent preferred
Fortinet NSE Certification: Network Security Associate or higher
3+ years of experience in IT systems or operations support, preferably in security operations, NOC, or GSOC environments
Advanced network configuration and troubleshooting
Experience supporting 24/7 operations or shift-based environments
Proven experience managing Fortinet firewalls in enterprise environments, to include strong knowledge of FortiManager & FortiAnalyzer
Strong understanding of VPN technologies, including IPsec and SSL VPNs
Experience supporting video wall systems or large-format AV/display technologies
Solid understanding of Windows-based workstations and enterprise endpoint support
Experience supporting cloud-based applications
Strong troubleshooting skills across hardware, software, and network layers
Experience working effectively in a high-pressure, mission-critical environment
Demonstrated ability to develop and maintain technical documentation
Inbound/Outbound call center experience supporting internal and external customers
Ability to work effectively in a high-pressure, mission-critical environment
Excellent problem-solving skills and ability to work independently or as part of a team
Excellent computer skills, including, but not limited to, in-depth knowledge of Microsoft-based products (such as MS Word, Excel, MS Office Suite, and Outlook) and the Internet
Ability to troubleshoot hardware and software problems on access control, CCTV, and alarm systems equipment
Strong interpersonal skills, including a sense of urgency when attending to customer needs and while interacting with TSi staff and vendors
Excellent customer service skills, including a sense of urgency when attending to internal needs
Must be detail-oriented and have excellent organizational skills
Ability to work well independently and as part of a team
Excellent communication skills, including, but not limited to, the ability to effectively communicate both verbally and in writing
Strong time management skills, including ability to meet deadlines
Experience with creating, updating and resolving service requests in a service management system
Must have a valid driver's license
Must have clean driving record, satisfactory to TSi's automobile insurance carrier
Preferred
Other IT Certifications a plus: Networking (CCNA, CCNP, CCIE), Microsoft (MCSE), CompTIA (Security+, Network+)
Company
Tech Systems Inc. (TSi)
Since 1987, Tech Systems, Inc. has been a leading provider of integrated security solutions for a diverse group of national and international clients.
201-500 employees
H1B Sponsorship
Tech Systems Inc. (TSi) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (1)
2022 (6)
2021 (3)
2020 (4)
Funding
Current Stage
Growth StageLeadership Team
Darryl Keeler
OWNER | Executive Chairman
Company data provided by crunchbase