Cloudflare · 16 hours ago
Customer Education Instructional Designer and Trainer
Austin, TX
Full-time
Hybrid
Mid Level
$113K/yr - $139K/yr
3+ years expCloudflare is on a mission to help build a better Internet and is seeking a Customer Education Instructional Designer and Trainer. This role is responsible for designing and developing customer-facing education offerings, including digital and instructor-led courses, to enhance customer adoption of Cloudflare's products.
AnalyticsEnterprise SoftwareSecurityWeb Hosting
Responsibilities
Training Design: With oversight from a senior or leader, design high quality and consistent learning experiences to meet the needs of the audience, product, and technology
Instructional design: Apply learning theories and instructional design models
Needs analysis: Identify learning needs through collaboration with stakeholders, subject-matter experts, and customers. Provide expertise to help stakeholders make informed decisions on curriculum direction
Curriculum and lesson planning: Develop courses, learning activities, and assessments within time and budget constraints, and with high, consistent quality
Online learning: Create and manage online/digital/self-paced learning modules and courses. Mentor newer instructional designers by providing oversight and feedback during the onboarding process
Assessment and evaluation: Use assessment tools to collect and analyze data and feedback to improve learning outcomes
Training facilitation: Perform live training to customers from a standard curriculum that engages audiences with accurate, interactive, and adaptive instruction and allows learners to accomplish concrete results from Cloudflare products
Learn independently: Take on an independent and continuous learning journey to gain broad Cloudflare and industry knowledge, and keep up with the newest releases and practices
Training and mentoring: Train and mentor newer instructional designers on development tools and learning technologies
Project Management: The ability to independently manage your day-to-day work to complete projects on time and on budget
Content development: Write scripts for video and audio content, and develop instructor's manuals and rubrics
Feedback: Collect and implement feedback from program reviews
Professional development: Stay current on instructional trends and best practices
Qualification
Required
Bachelor's degree or extensive experience in Information Technology, learning technology, instructional design, education, or a related field
3+ years of customer-facing experience in an instructional design role, preferably live customer-facing education
Visual design skills (e.g. PowerPoint, Photoshop, Illustrator) and ability to storyboard
Advanced level use of course development software, learning management systems, and other eLearning tools
2+ years of experience in an educational role in Information Technology, Network Engineering, Cybersecurity, and/or Information Assurance
Excellent communication skills including written, verbal, and interpersonal with all organizational levels
Ability to handle dynamic live training to diverse audiences, and cater training content while accomplishing the goals of a specific class
Ability to write effective copy, instructional text, and audio and video scripts
A hands-on doer who loves wearing multiple hats, jumping in, and taking initiative to identify and build solutions
Effective collaboration with multiple teams including Product, Sales, Customer Success, Marketing, and Support to ensure development of the highest quality educational offerings for a global customer base
Strong analytical and problem-solving skills with a data-driven approach to decision making
Benefits
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave
Company
Cloudflare
Cloudflare is a web performance and security company that provides online services to protect and accelerate websites online.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$2.08BKey Investors
Franklin TempletonFidelityUnion Square Ventures
2025-06-13Post Ipo Debt· $1.75B
2019-09-12IPO
2019-03-12Series E· $150M
Leadership Team
Matthew Prince
CEO & Co-Founder
Lee Holloway
Co-Founder & Lead Engineer
Recent News
2026-01-24
2026-01-23
2026-01-20
Company data provided by crunchbase