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Cloudflare · 5 days ago

Customer Education Instructional Designer and Trainer

Austin, TX

Full-time

Hybrid

Senior Level

$120K/yr - $146K/yr

5+ years exp

Cloudflare is on a mission to help build a better Internet, and they are seeking a highly motivated Customer Education Instructional Designer and Trainer to join their team. This role involves architecting scalable learning solutions and delivering complex technical training to a diverse audience, ensuring the success and rapid adoption of Cloudflare products.

AnalyticsEnterprise SoftwareSecurityWeb Hosting

Responsibilities

Maintain a deep and current technical understanding of Cloudflare solutions (including new product updates and industry trends) to provide authoritative subject matter expertise

Design, develop, update, and implement objective-based training materials and comprehensive learning paths (including labs, demos, apps, and virtual classrooms) for all Cloudflare products

Consult on lab-based educational solutions within our sandbox environment to create engaging and repeatable learning experiences for the global field and customers

Facilitate engaging and effective training sessions in both virtual and in-person classroom environments for customers and post-sales partners

Deliver complex technical curriculum to diverse audiences, ranging from entry-level users to technical architects and adapting delivery techniques in real-time

Mentor and upskill junior trainers (both employees and partners), and provide constructive feedback and coaching to participants during training sessions

Manage classroom dynamics effectively, utilize interactive tools, and troubleshoot technical issues during virtual sessions to ensure a rich and productive learning experience

Evaluate participant understanding through formal and informal assessment methods to measure effectiveness and iterate on content

Participate in stakeholder meetings with Product, Sales, Marketing, and Customer Success to review and refine the rolling enablement plan

Work with the Learning Tools team to ensure a seamless and optimized learning experience for customers

Qualification

Technical MasteryCurriculum ArchitectureTraining DeliveryDomain ExpertiseTechnical ConsultingPlatform ProficiencyCommunication SkillsClassroom ManagementEvaluation SkillsIntellectual CuriosityMentorship

Required

5+ years of progressive, relevant experience in roles such as Technical Enablement, Training Delivery, or Post-Sales/Consulting

Strong Application Services, Zero Trust, and Networking domain knowledge and a minimum of 5 years of experience in application security, Internet technologies, standards, and protocols (including DNS, HTTP/HTTPS, Web architecture, and design)

Minimum 2 years of experience in technical consulting and/or other customer-facing roles delivering technical products or services

Bachelor's or Master's degree (or equivalent) in a technical domain (e.g., Computer Science) or related field (e.g., Education, Communications)

5+ years of experience in training delivery and facilitation, including demonstrated expertise in virtual and in-person classroom management and adult learning principles

Excellent written and verbal communication skills with the ability to articulate and simplify complex technical concepts to a broad range of technical and business audiences

Advanced proficiency with virtual training platforms (Zoom, WebEx, Microsoft Teams, etc.), interactive tools, and presentation software (PowerPoint, Google Slides)

Preferred

Experience with Web Application Firewall (WAF), Content Delivery Networks (CDN), Web Performance, Security, or common enterprise network solutions (ex. AWS, Google Cloud)

API experience

Working knowledge of Learning Management Systems (LMS) for scheduling and tracking

Proven track record of technical training to a customer audience

Intellectual curiosity, self-starter mentality, and situational fluency to handle challenging business situations