Fifth Third Bank · 2 weeks ago
Digital Loan Specialist
Cincinnati, OH
Full-time
Onsite
Mid, Senior Level
4+ years expFifth Third Bank is a financial institution that connects great people to great opportunities. They are seeking a Digital Loan Specialist who will provide expertise in equity lending products, communicate effectively with borrowers and partners, and manage application processes while ensuring high-quality customer service.
BankingCommercial LendingFinanceFinancial ExchangesFinancial ServicesLendingMedia and EntertainmentMortgage
Responsibilities
Provide Product Expertise: Responsible for subject matter expertise of all equity lending products and services
Communicate Effectively: Effective communication with borrowers, peers, underwriters, and other business partners regarding all origination activities
Support Application Processes: Participate in the income, appraisal, and title processes of centralized applications
Identify Borrower Needs: Identify additional borrower needs through consultative conversations and facilitate the opening of the applicable products
Recommend Lending Solutions: Identify potential solutions for borrowers through exceptions or alternate lending products
Serve as Primary Contact: Act as the primary point of contact for all involved parties adhering to proper communication standards throughout fulfillment process
Manage Communications: Responsible for inbound & outbound phone communications and emails, ensuring all information is delivered professionally, accurately, and in a timely manner
Manage Application Pipeline: Actively manage pipeline of applications and stay w/in department service level agreements, while consistently meeting all quality & productivity standards
Improve Customer Service: Actively participate in ongoing efforts to continually improve customer service for internal and external customers
Support Team Development: Responsible for ongoing training, mentorship and development of team members
Monitor Pipeline Reports: Assist in regular monitoring of reports utilized for pipeline management and compliance
Qualification
Required
Highschool Diploma
Four years or more of consumer lending processing or retail banking
Extensive knowledge of consumer, retail and loan policies, procedures and products and consumer lending guidelines
SAFE Act Certified: This position requires SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (“NMLS”)
Demonstrated ability to resolve complex operational issues and de-escalate customer concerns
Able to handle multiple tasks and perform under pressure
Able to analyze policies, procedures and guidelines in a way that maximizes productivity but protects the level of risk desired
Knowledge of processing procedures; knowledge of underwriting and/or closing procedures
Knowledge of federal lending regulations governing residential real estate lending
Proven organizational and time management skills required
Strong written and verbal communications skills required
Demonstrated teamwork and customer service
Strong PC skills required, experience with loan origination systems, platform tools and technology required
Preferred
Customer Service: 6+ years of experience in customer service role involving consultative sales preferred
Bachelor's Degree: possessing a bachelors degree in a relevant discipline is preferred
Benefits
Comprehensive benefits
Incentive compensation plan
Company
Fifth Third Bank
Fifth Third Bancorp is a financial services company that specializes in small business, retail banking, and investments. It is a sub-organization of Fifth Third Bank.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
B
Bryan Preston
Chief Financial Officer
Maria Holmes
VP, Senior Manager Corporate Sponsorship
Recent News
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2026-01-23
2026-01-22
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