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Inside Higher Ed · 1 week ago

Associate Director for EUC Operations

Greensboro, NC

Full-time

Onsite

Senior Level, Lead/Staff, Director/Executive

$62K/yr - $63K/yr

Inside Higher Ed is a prominent institution located in North Carolina, known for its diverse and learner-centered environment. The Associate Director for EUC Operations is responsible for managing all daily operations of the Elliott University Center, overseeing event management, and ensuring adherence to departmental policies while fostering a collaborative atmosphere within the campus community.

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Responsibilities

Ensures adherence to EUC departmental guidelines around tabling, such as ensuring tabling groups do not block high-traffic areas and continue to maintain safety protocol, enter and exit at the pre-approved times, and are provided with pre-requested resources if being provided by the department

Oversees reservations and installations for EUC outdoor banners

Ensures the departmental Business Officer has all required information to complete student personnel hiring and time entry in a timely and accurate manner each month

Ensures guests’ A/V needs are met by scheduling and leading logistics meetings with the Manager of Technology as needed to review upcoming reservations and events in order to better anticipate A/V needs

Primary contact for EUC events

Analyzes and assesses the EUC operations, facilities, and event management for annual reports and bi-weekly meetings with the supervisor

Consults with University Communications and Facilities Operations to ensure the facility is displaying university-branded items (signage, decals, paint colors, banners, wraps, etc.)

Creates and maintains a preventative maintenance list (projects related to carpet replacement, floor maintenance, window cleaning, painting, etc.)

Completes at least one daily walk-through of the building and outdoor areas to note and promptly address any issues of concern

Responsible for completing, submitting, and managing the follow-through for work orders to University Facilities Operations to address building repairs that cannot be completed by the department

Oversees necessary repairs as the EUC departmental liaison to University Facilities Operations

Manages events held in the Cone Ballroom and EUC auditorium by taking on a project management role to coordinate with EUC Reservations, the Manager of Technology Services, the Director, and other areas/offices as needed to ensure events run smoothly

Creates and enforces policies and protocols pertaining to customer service interactions and incident documentation in the building

Develops and updates emergency protocols for EUC employees and implements response training with appropriate campus offices (such as for medical incidents, adverse weather, active shooter, etc.)

Ensures life safety issues are addressed (no blocked doorways, walkways, or exits; addresses behaviors that can potentially be harmful to others at events)

Works evenings/weekends for large events being held and available via phone if needed for consult by on-site student managers working evenings and weekends

Plans and facilitates monthly meetings with representatives from each department housed in the EUC to share building updates, gather feedback, and notify occupants of upcoming changes

Notifies building tenants and guests of information affecting their offices and operations in a timely manner

Consults with departments housed in EUC regarding special requests for office modifications and repairs

Plans and executes quarterly campus-wide blood drives (held in Elliott University Center) by acting as the EUC liaison to the American Red Cross

Evaluates needs for special events and manages the planning and set-up process in coordination with EUC Reservations, the Manager of Technology Services, the Director, and other areas/offices as needed to ensure the successful completion of special events

Performs additional relative duties as needed at the request of the Director and/or senior management

Qualification

Event ManagementAudio/Visual CoordinationFacilities ManagementPolicy DevelopmentSupervisionCustomer ServiceCommunication SkillsTeam CollaborationProblem Solving