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Curri · 1 week ago

Operations Associate, Specialty Onboarding

United States

Full-time

Remote

Mid Level

3+ years exp

Curri is a fast-growing startup focused on last-mile logistics for construction and industrial supplies. They are seeking an Operations Associate, Specialty Onboarding to manage the onboarding process for specialty drivers and carrier partners, ensuring efficiency and quality in operations.

Building MaterialDeliveryDelivery ServiceLast Mile TransportationLogistics

Responsibilities

Own the full onboarding lifecycle for specialty drivers and carrier teams across priority vehicle types and strategic customer programs

Partner closely with Sales, Operations, and Revenue teams to prioritize and fulfill urgent specialty onboarding requests

Ensure drivers are activated quickly and meet Curri’s quality, readiness, and customer-specific standards

Build, document, and maintain repeatable SOPs, playbooks, and quality controls to support scalable specialty onboarding

Reduce onboarding cycle times from request to activation through process optimization and automation

Identify bottlenecks in the onboarding funnel and implement practical, scalable improvements

Use data and metrics to continuously improve throughput, quality, and driver readiness

Manage and mentor external vendor and BPO partners responsible for high-volume onboarding execution

Operationalize workflows across vendors to ensure consistency, speed, and quality at scale

Invest in strong relationships with key drivers and carrier partners to support long-term growth and retention

Qualification

Operations experienceOnboarding process managementData analysisSOP developmentVendor managementStakeholder managementCommunication skillsAttention to detail