ABM Industries · 1 day ago
Manager of Business Analytics & Operations Support
Mountain View, CA
Full-time
Onsite
Senior Level
$85K/yr - $115K/yr
5+ years expABM Industries is seeking a Manager of Business Analytics & Operations Support, a high-impact leadership role responsible for driving data-driven decision-making and overseeing critical teams. This role involves managing reporting, financial analysis, and KPI tracking while ensuring data accuracy and operational efficiency.
Facilities Support ServicesFacility ManagementJanitorial Service
Responsibilities
Team Leadership and Management
Directly manage and lead the Call Center/Dispatch Team, ensuring 24/7 service coverage, rapid response to client requests, and high-quality customer service
Directly manage the CMMS Team (e.g., data entry specialists, system administrators), ensuring the system's data integrity, standardization, and optimal performance for work order tracking, asset management, and preventative maintenance scheduling
Set performance goals, conduct regular one-on-ones, and manage the training and development of team members
Advanced Analytics and Business Intelligence
Design, develop, and maintain dynamic, user-friendly dashboards (e.g., in Power BI, Tableau) to visualize operational performance, facilities efficiency, and financial health
Lead the analysis of core Facilities KPIs (e.g., work order cycle time, PM compliance, asset utilization) and conduct in-depth financial analysis (e.g., variance analysis, cost per square foot)
Utilize data from the CMMS, ERP, and other systems to identify trends, operational bottlenecks, and opportunities for cost savings and efficiency improvements
Data Management and Governance
Act as the subject matter expert and ultimate owner for all Waymo account data integrity, ensuring accuracy, consistency, and reliability across all reporting platforms
Oversee the configuration and optimization of the CMMS to align with operational processes and standardized data collection practices
Collaborate with IT to streamline data extraction, transformation, and loading (ETL) processes for reporting purposes
Stakeholder Communication
Present analytical findings, operational performance reviews, and strategic recommendations to ABM leadership and Waymo client stakeholders
Develop and implement standardized reports and operational metrics for the entire account team
Qualification
Required
Education: Bachelor's degree in Data Science, Operations Management, Finance, or a related quantitative field
Experience: 5+ years of combined experience in data analysis/business intelligence and supervisory or people management roles
Team Leadership: Proven experience managing technical or operational teams, such as a call center, dispatch, or data management group
CMMS Expertise: Strong working knowledge and administrative experience with a major Computerized Maintenance Management System (CMMS) (e.g., Maximo, ServiceChannel, etc.)
Data Visualization: Expert proficiency in at least one major BI tool (e.g., Power BI, Tableau) for complex dashboard creation
Preferred
Previous experience in the Facilities Management (FM) or Property Management industry
Familiarity with financial reporting structures and job cost accounting principles
Benefits
ABM offers a comprehensive benefits package.
Company
ABM Industries
ABM Industries is a facility management company that offers airport shuttles, wheelchair assistance, and janitorial services to businesses.
10001+ employees
H1B Sponsorship
ABM Industries has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (4)
2023 (2)
2022 (3)
2021 (4)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$2.2B2025-02-27Post Ipo Debt· $2.2B
1978-01-13IPO
Leadership Team
Scott Salmirs
President & Chief Executive Officer
Rene Jacobsen
EVP & Chief Operating Officer
Recent News
The Motley Fool
2025-12-19
Private Equity Wire
2025-12-19
2025-12-18
Company data provided by crunchbase