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National Trench Safety · 1 week ago

Inside Sales Rep III Dispatcher - Chicago

Elmhurst, IL

Full-time

Onsite

Entry, Mid Level

$28/hr - $30/hr

2+ years exp

National Trench Safety specializes in the rental and sale of excavation safety products, providing high-quality trench and safety equipment along with exceptional service. The Inside Sales Rep III (Dispatcher) role involves managing customer inquiries, dispatching orders, and ensuring efficient logistics for material deliveries while maintaining communication between customers and branches.

Building MaterialConsumer GoodsManufacturingReal Estate

Responsibilities

Directs the flow of deliveries/pickups and performs supporting administrative duties

Communicates delivery capabilities and expectations

Predict, manage, and escalate order fulfillment drawbacks or complications

Manage dispatch of the vehicles to maximize the efficiency of order fulfillment

Receives and responds to all customer inquiries, orders, and complaints

Generates all sales operations (invoicing, contracts, pick list, packing list, returns) documents and distributes to respective departments

Maintains communication with Drivers to expedite deliveries

Responsible for guiding, assisting and elevating complaint resolution to ensure that customers are properly served

Provides customers and other Branches with any data and backup data as requested

Follows up on a regular and as-needed basis with customers, Branches, and shop/yard operations on all open and unresolved customer issues

Reports on all out-of-line conditions affecting customer satisfaction

May take after-hours calls; i.e., security, and customers, and document any complaints for resolution at some branches

Assist in Inventory and cycle counts

Assists in directing and prioritizing logistics of deliveries/pickups and related sales support duties

May open and/or close operations facilities in some branches

Performs other duties as requested

Qualification

Sales operationsLogistics managementCustomer serviceInforSalesforce CRMMicrosoft OfficeCommunication skillsAttention to detailTime managementEmotional intelligenceCollaboration skills

Required

Minimum (2) two years' experience working as an Inside Sales Rep or on a sales desk preferred, preferably in the construction equipment industry

Must have a valid driver's license

Excellent communication skills verbal and written to enhance relationships with customers and team members

Quick learner, attention to detail, and adaptability skills

Excellent time management and organization skills

Emotional Intelligence and strong collaboration skills

Proficient knowledge of Infor, Microsoft Office, and Salesforce CRM

Expert knowledge of operational processes; including deliveries/pickups, commensurate with the rental industry

Benefits

Excellent medical, dental, and vision plans

401(k) retirement plan with company match and immediate vesting

Team Ownership Program (TOP) grants an annual stock award to every active full-time employee . TOP is unique for a privately held company but is offered to show how much we value our employees!

Flexible spending and health savings accounts

Basic and Voluntary life and disability insurance

Paid Time Off that is either awarded or begins to accrue on the first pay period

8 paid holidays

Birthday and Work Anniversary holidays after one year of service

Incentive bonus plans

Educational assistance