Five Star Bank · 12 hours ago
IT Support Specialist
Warsaw, NY
Full-time
Onsite
Mid Level
$24/hr - $32/hr
3+ years expFive Star Bank is a financial institution seeking an IT Support Specialist. The role involves providing technical support for end user hardware and software, troubleshooting issues, and managing network systems to ensure efficient operations.
BankingFinancial ServicesInsurance
Responsibilities
Responsible for documentation, testing, implementation, updating, or modification of client technology based on end user or system design specifications
Delivers, installs, maintains, and supports user technology including but not limited to PCs, phones, mobile devices, printers, and other peripheral devices
Provides telephone and on-site client support in accordance with IT Support service level agreements
Provides end user training and education using industry best practices
Responds to support queue for proper resolution or escalation of issues in support of service level agreements
Maintains, installs, troubleshoots, and repairs telephony and integrated network devices as needed
Monitors and reports on the performance, support and status of hardware and software usage and other measures as appropriate or requested
Maintains IT hardware and software asset management by performing annual branch reviews of all technology equipment, software/OS updates, network layout diagrams and location floor plans
Provides user applications support, user configuration maintenance, printer queue management, email support, phone and network maintenance and setup
Enforces company IT Security policies to ensure the confidentiality, integrity and availability of all computer systems and data
Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work
This job description is not exhaustive. The IT Support Specialist may be required to perform other duties as assigned
Qualification
Required
Education: High School Diploma
Prior Experience: 3+ years of experience working with Microsoft operating systems, databases, and Office applications or experience in supporting and troubleshooting Intel based client technology
Licenses or Accreditation: Valid NYS Driver's License
Preferred
Education: Associate Degree in Information Systems or related field
Prior Experience: 3+ years of related experience in a banking for financial services industry
Company
Five Star Bank
Five Star Bank offers a wide range of consumer and commercial banking services to individuals, municipalities, and businesses.
501-1000 employees
H1B Sponsorship
Five Star Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
Funding
Current Stage
Late StageTotal Funding
$10M2019-11-04Series Unknown· $10M
Leadership Team
Martin Birmingham
President and CEO
Christopher Campise
SVP and CIO
Recent News
Financial Institutions, Inc.
2025-10-01
Company data provided by crunchbase