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Homewise Appliance · 3 days ago

Retail Operations Manager - North Bay

Hayward, CA

Full-time

Onsite

Mid Level

$70K/yr - $75K/yr

3+ years exp

Airport Home Appliance is a retailer of premium and standard appliances, focused on providing a rewarding and customer-centric experience. The Retail Operations Manager is responsible for overseeing daily operations, optimizing customer experience, achieving sales goals, and maintaining high operational standards across the retail store(s).

E-CommerceHome AppliancesRetail

Responsibilities

Oversee the daily operations of the store(s), ensuring all aspects of retail operations are running smoothly, including product displays, customer service, and staff management

Monitor store performance and KPIs to meet or exceed sales targets, operational goals, and customer satisfaction benchmarks

Ensure the store environment is clean, organized, and conducive to sales, optimizing the layout and visual merchandising of major appliances

Ensure proper handling of cash, credit, and refund transactions in compliance with company policies

Provide actionable insights and recommendations to improve store operations and drive profitability

Participate in the recruitment, hiring and training of store support staff associates, ensuring they are equipped with the knowledge and skills to perform effectively

Partner with the Store Manager in supervising the sales team and support staff and providing clear direction and regular performance feedback

Foster a positive work culture focused on teamwork, professionalism, and customer-centric behavior

Partner with their direct reports to ensure proper placement, labelling, and pricing of appliances and other retail products according to company standards and proper execution of merchandising direction, customer campaigns and sales promotions

Maintain a strong focus on customer service, ensuring all staff members provide a positive and professional customer experience

Handle escalated customer issues or complaints and work towards timely resolutions, ensuring high customer satisfaction and escalate more complex customer service issues to the Store Manager

Collaborate with the sales team to understand customer needs and provide solutions that enhance the overall shopping experience

Monitor daily sales performance and adjust tactics to ensure targets are being met

Achieve retail financial performance goals, such as sales comp, units per transaction and overall customer satisfaction score

Prepare and submit regular operational and sales reports to senior management

Ensure the store is following all local, state, and federal regulations, including health, safety, and labor laws

Conduct regular safety audits and implement corrective actions when necessary

Ensure that staff members are trained in health and safety procedures and that all necessary certifications are up to date

Qualification

Retail ManagementCustomer ServiceInventory ManagementPoint-of-Sale SystemsVisual MerchandisingAnalytical SkillsLeadershipProblem-SolvingCommunicationOrganizational Skills

Required

Bachelor's degree in business administration, Retail Management, or a related field (or equivalent experience) is a plus

Ideally, at least 3 years of experience in retail management or customer service, preferably in the major appliance, electronics or home goods sector

Basic computer skills, including familiarity with point-of-sale systems and inventory management software

Strong leadership and management skills, with the ability to motivate and inspire teams to achieve high performance; ability to effectively foster collaboration, strengthen team dynamics, and drive collective success

A customer-centric mindset, with a focus on creating customer loyalty, delivering exceptional service and resolving issues efficiently

In-depth knowledge of retail operations, from inventory management to store layout and visual merchandising

Excellent problem-solving skills, especially when addressing operational challenges or customer concerns

Effective communication skills, both verbal and written, with the ability to interact with all levels of staff and management

Exceptional time management and organizational skills to oversee multiple store operations and projects

Ability to analyze data, interpret reports, and use insights to improve store performance

Occasional lifting and carrying of materials or products weighing up to 25 pounds (e.g., for product demonstrations, promotional events, or marketing purposes). Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions

Primarily office-based with occasional visits to retail locations, corporate office, vendor meetings, and industry events such as trade shows and trainings

Must be available to work a flexible schedule, including weekends, evenings, and holidays, based on business needs

Fast-paced, high-volume retail environment with frequent customer and team interactions; requires the ability to remain focused, responsive, and composed under pressure