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Service Experts · 1 day ago

Commercial Account Manager

C034 South Florida

Full-time

Onsite

Mid Level

Service Experts LLC is a company that prides itself on providing excellent service and support to both customers and employees. The Commercial Account Manager will be responsible for developing new relationships with commercial business customers and managing ongoing relationships through commercial maintenance contracts, ensuring consistent service delivery and addressing HVAC needs.

ConstructionConsumer GoodsHeating Ventilation and Air Conditioning (HVAC)ResidentialSolar

Responsibilities

Utilizes effective sales techniques, including networking and “cold calling” to develop new accounts for commercial maintenance, service, retrofit and replacement business

Actively manages and maintains relationships with strategic commercial customers and supports the ongoing relationships with these customers

Ensures that the customer receives consistent service delivery in all locations

Utilizes the assessment tool and other relevant systems and information to prepare the proposal for the commercial customer. Explains technical information to the customer in an easy-to-understand manner

Prepares and presents service contracts for new customers and updates renewal contracts for existing customers

Enters new customer data and other sales data for customers into contact database

Prepares weekly reports of contracts sold, details of business transactions and customers contacted

Confers with owners of existing buildings and inspects premises to determine installation or service requirements

Presents bid to customer and explains credit terms and cost factors, emphasizing quality, performance and service

Coordinates transition from new commercial installation customer to ongoing maintenance/service customer by meeting with owner and preparing proposals to meet their ongoing HVAC needs at project completion

Contacts owners periodically to advise of progress of work and resolve any service problems

Contacts property owners and construction agents of prospective customers to obtain information on building specifications and submits information to commercial sales/estimating department

Lead generation for prospective customers for use as sales leads based upon information from newspapers, business directories, industry ads, trade shows, Internet web sites and other sources

Develops and maintains relationships with purchasing contacts

Other duties as assigned

Qualification

Sales experienceB2B sellingNetworkingCommercial HVAC knowledgeMicrosoft OfficeRelationship managementCommunication skillsOrganizational skillsSelf-starter