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HubSpot · 1 day ago

Lead Customer Onboarding Specialist

United States

Full-time

Remote

Senior Level, Lead/Staff

$106K/yr - $170K/yr

5+ years exp

HubSpot is an AI-powered customer platform that helps organizations grow better. As a Lead Customer Onboarding Specialist, you'll be responsible for overseeing complex customer implementations, architecting onboarding solutions, and mentoring team members to enhance onboarding excellence.

AnalyticsCopywritingMarketingSaaSSocial Media

Comp. & Benefits

Responsibilities

Lead and oversee multiple, complex, and strategic customer implementations, ensuring consistent quality and adherence to evolving delivery standards

Architect sophisticated cross-Hub, multi-region onboarding solutions, clearly articulating trade-offs, risks, and dependencies

Drive executive-level discovery and alignment across layered stakeholder groups to accelerate time-to-value and long-term adoption

Quantify and communicate value realization to senior and executive stakeholders, helping customers achieve solution mastery and measurable outcomes

Anticipate technical, operational, and change-management dependencies (e.g., data migration, integrations, process shifts) and proactively align delivery plans

Define, document, and evolve onboarding standards, playbooks, and frameworks that significantly increase efficiency and impact across the team

Coach and mentor peers on advanced discovery, project management, change management, and executive communication best practices

Influence HubSpot's product roadmap by evangelizing customer insights and product depth through internal enablement and customer-facing forums

Qualification

SaaS implementationHubSpot platform expertiseProject managementChange managementExecutive communicationThought leadershipMentoringRelationship building

Required

5+ years of experience consulting customers through end-to-end implementation and strategic adoption of SaaS platforms, or equivalent experience

Demonstrated success leading or overseeing multiple concurrent, high-complexity customer implementations

Expert-level mastery of the HubSpot platform, including architecting cross-Hub solutions for diverse customer needs

Proven ability to build trusted relationships with senior and executive stakeholders and influence strategy through data-informed insights

Experience mentoring or coaching peers, with a strong foundation in project management, change management, and communication excellence

Preferred

Experience working with multi-region or global customer teams

Background contributing to enablement resources, internal standards, or scalable onboarding frameworks

Thought leadership through speaking, writing, or participation in industry or customer forums

Company

HubSpot

Glassdoor4.0

HubSpot develops cloud-based, inbound marketing software that allows businesses to transform the way that they market online.

Founded in 2006

Cambridge, Massachusetts, USA

5001-10000 employees

http://www.hubspot.com

Funding

Current Stage

Public Company

Total Funding

$100.5M

Key Investors

Scale Venture PartnersMatrixGeneral Catalyst

2014-10-10IPO

2012-11-05Series E· $35M

2011-03-08Series D· $32M

Leadership Team

Yamini Rangan

Chief Executive Officer

Dharmesh Shah

Founder and CTO

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