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CareXM · 1 week ago

Director of Clinical Solutions Group

United States

Full-time

Remote

Director/Executive

10+ years exp

CareXM is a company focused on nursing triage technology, and they are seeking a Director of Clinical Solutions to lead their Clinical Solutions team. This role involves managing client interactions, ensuring the adoption of clinical best practices, and leveraging clinical expertise to improve patient care and operational efficiency.

Health CareHospital

Responsibilities

Provide strategic leadership and direction for the Clinical Solutions team, overseeing all critical interactions and engagements with prospective and existing clients

Collaborate with clients to conduct in depth clinical assessments of their current after hours care processes and organizational challenges

Develop data driven recommendations and robust business cases demonstrating how our solution optimizes patient safety, staffing requirements, financial performance, and operational efficiency

Lead client facing presentations, demonstrations, and workshops, translating complex clinical process details into actionable implementation plans and system adoption strategies

Manage, mentor, and lead the Clinical Solutions team, including performance management, professional development, and resource allocation

Act as our Clinical subject matter expert, staying current with home health and hospice regulatory requirements, industry trends, and evidence based nursing best practices

Partner proactively with Product and Development teams to shape clinical workflows, ensuring product design aligns with best practices and regulatory guidelines

Advocate for continuous product improvements based on client feedback, clinical efficacy data, and evolving industry standards

Lead the optimization of internal and client facing triage and escalation protocols

Work closely with Sales teams to tailor product demonstrations and proposals to the specific clinical and operational needs of prospective clients

Collaborate with Marketing to produce clinically relevant content

Serve as a high level resource for Customer Success teams, troubleshooting complex clinical questions post implementation and developing long term solution adoption strategies

Travel up to 15% will be necessary to facilitate client interactions and attend strategic company meetings

Qualification

Registered Nurse (RN)Clinical leadershipTriage experienceElectronic medical records (EMRs)Clinical decision support toolsTelehealth solutionsConsultative problem solvingData analysisInterpersonal skillsCommunication skills

Required

Registered Nurse (RN) license, Physical Therapist (PT), Bachelor of Science in Nursing (BSN) or higher preferred

Minimum of 10 years of clinical nursing experience, with at least 3-5 years in a leadership, consultative, or informatics role within home health or hospice

Demonstrated experience in translating complex clinical workflows into technology solutions and implementing change