Senior Operations Lead jobs in United States
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Harper (YC W25) · 1 week ago

Senior Operations Lead

positionSan Francisco
timeFull-time
remoteOnsite
senioritySenior Level, Lead/Staff
money$180K/yr - $220K/yr
date10+ years exp

Harperinsure is an innovative AI-native professional services company focused on transforming the commercial insurance distribution industry. The Senior Operations Lead will build and run the operational backbone of the company, overseeing end-to-end brokerage operations while ensuring compliance and managing a high-performing team. This role demands hands-on leadership and the ability to thrive in a fast-paced startup environment.

Artificial Intelligence (AI)FinTechInsurance

Responsibilities

End-to-end brokerage operations. Policy administration, renewals, endorsements, certificates, billing coordination, compliance—the full lifecycle. You're the escalation point when things break. You step in and execute when volume spikes or gaps emerge. Nothing gets dropped
Operational infrastructure from scratch. We're not optimizing existing processes—we're building them. SOPs that balance speed with accuracy. Workflows that scale to 10,000+ customers monthly. Systems that get better as we grow, not worse
Technology and systems integration. Agency management systems, CRMs, carrier portals—you'll lead implementation and optimization. The goal: systems that accelerate growth rather than constrain it. You'll work alongside engineering to ensure ops and tech move together
Compliance and risk management. Full regulatory compliance across every jurisdiction we operate in, despite fast growth and changing requirements. Licensing, audits, carrier standards, E&O risk. You own it all—and you keep us clean while we move fast
A team that performs under pressure. Hire, onboard, train, and manage operations staff in a demanding environment. Set clear expectations around output, urgency, and quality. Lead from the front during high-volume periods. Your team will reflect your standards

Qualification

Brokerage operationsOperational infrastructureComplianceRisk managementAgency management systemsCommercial insurance knowledgeStaminaResilienceInsurance designationsTeam leadershipProblem-solvingAdaptabilityOwnership mentalityCommunication

Required

10+ years in commercial insurance operations
Knowledge of commercial lines products, brokerage workflows, and agency management systems (Epic, Applied TAM, AMS360)
Prior experience in a startup, scale-up, or high-growth environment where you created infrastructure while running day-to-day operations
Strong regulatory and compliance knowledge
Ability to hire, onboard, train, and manage operations staff in a demanding environment
Ownership mentality
Stamina, resilience, and accountability to match

Preferred

Insurance designations (CPCU, CIC, CRM, ARM)

Benefits

Equity: Yes

Company

Harper (YC W25)

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Harper is a commercial E&S insurance brokerage.
dateFounded in 2024
location
San Francisco, California, USA
people-size2-10 employees
web-link
https://www.harperinsure.com/

Funding

Current Stage
Early Stage
Total Funding
$0.5M
Key Investors
Y Combinator
2025-03-12Pre Seed· $0.5M
Company data provided by crunchbase