Levy Restaurants · 1 day ago
Assistant Director of Premium
Milwaukee, WI
Full-time
Onsite
Entry, Mid Level
2+ years expLevy Restaurants is recognized as a leader in the sports and entertainment hospitality experience. The Assistant Director of Premium will oversee in-house catering facilities, manage daily operations of catering functions, and ensure exceptional service delivery to guests.
Food and BeverageLeisureRestaurants
Responsibilities
Ensures all catering services exceed guest expectations
Successfully presents Levy catering services to guests in a manner that exceeds guest expectations and profitability
Communicates client’s needs through timely and detailed written and verbal communications to ensure internal understanding/compliance and external guest’s expectation of services
Develops location-specific food and wine knowledge
Initiates contact with clients to secure their food and beverage selections in advance of event dates
Holds team accountable to steps of service to deliver great guest service
Ensures that team members consistently deliver Heartfelt Hospitality to every guest, every time
Ensures show quality standards are maintained at all times
Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
Regularly obtains feedback from clients and guests to improve operations
Supports and communicates Company initiatives
Respond and assist in any departmental guest service issues
Executes all menus, promotions and programs as outlined by the Director of Catering in accordance with Levy standards
Achieves daily sales and assigned cost goals
Achieves assigned budget goals
Employs good safety and sanitation practices
Follows and enforces responsible alcohol service policies
Executes required daily reporting in a timely manner
Completes required department reports and complies information at month-end closing
Ensures team members adhere to Levy Company guidelines as stated in the team member training manual and employee handbook
Ensures the continual process of revenue development
Promotes the sale of profitable Levy services
Prepares account forecasts and analysis of group sales in accordance with Levy Core Signature Guidelines
Ensures the complete billing for client services and receipt of payments in accordance with Levy standards
Uses all performance management tools to provide guidance and feedback to team members
Promotes a cooperative work climate, maximizing productivity and morale
Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members
Interviews, hires, trains and develops team members according to Levy guidelines
Displays a positive attitude towards team members
Other duties and responsibilities, as needed
Qualification
Required
2+ years of experience in a food and beverage operational position
High level of computer literacy
Passion for hospitality, food, and retail
Excellent interpersonal and stakeholder management skills
Preferred
Bachelor's degree in hospitality management
Benefits
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off Plan
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Company
Levy Restaurants
Levy Restaurants is a hospitality company that runs restaurants and vending machines in entertainment and sporting venues.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Alison Weber
Chief Creative Officer
Rob Ellis
President
Recent News
2025-11-10
Morningstar.com
2025-10-24
Sports Business Journal
2025-10-23
Company data provided by crunchbase