Cynosure, LLC. · 1 day ago
Field Service Engineer - Philadelphia, PA
Philadelphia, PA
Full-time
Onsite
Entry, Mid Level
2+ years expCynosure, LLC. is a leader in the medical aesthetics industry, focused on transforming patient care through innovative technology. The Field Service Engineer is responsible for providing customer support, including the repair and installation of laser systems, while ensuring excellent customer relations and maintaining service records.
ElectronicsFood and BeverageManufacturingMedicalTelecommunications
Responsibilities
Repair, test, calibrate and install laser systems, sub-systems and/or sub-assemblies
Report to supervisor and/or senior technician any potential problems which could impact timely completion of assigned tasks, equipment shortcomings and more complex equipment problems
Maintain complete and accurate service records
Interact with customers and monitor accounts
Provide on-site technical support to customers as required
Provide on-site technical support for workshops and/or shows
Provide technical support and business guidance remotely through call center on non-scheduled service days. (if applicable)
Complete physical inventory when asked
Maintain and manage remote service center (if applicable)
Maintain company assigned vehicle, tools, fixtures and test equipment in satisfactory condition
Adhere to company guidelines regarding safety procedures
Continually develop positive relations within sales and service team
Continually develop company and product knowledge
Continually develop, exercise and maintain excellent customer relations skills
Adhere to company policies and accounting procedures for purchases, ordering of spare parts, van stock, and prompt return on all RMA’s
Perform product alignment and certification to specification
Maintain a minimum of service recalls
Completion of other various tasks as assigned by management
Embody and deliver the 'Exceptional Everyday'
Qualification
Required
Bachelor's degree is equivalent to three (3) years of experience
2 to 5 years relevant experience
Field service experience in troubleshooting medical electronics equipment in medical device industry
Technically oriented with hands on Laser technical experience preferred
Familiarity with computers, DOS, Word and Excel
Working knowledge of customer needs in a medical environment
Ability to work independently
Sit; use hands to finger, handle or feel objects, tools, or controls
Stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl
Lifting/pushing/pulling and carrying products weighing up to 50 to 75 pounds
Overnight travel up to 50% (if applicable); May require International travel (if applicable)
Preferred
Technically oriented with hands on Laser technical experience preferred
Company
Cynosure, LLC.
We are a leading developer and manufacturer of light-based aesthetic and medical treatment systems.
501-1000 employees
H1B Sponsorship
Cynosure, LLC. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (33)
2024 (47)
2023 (30)
2022 (53)
2021 (33)
2020 (46)
Funding
Current Stage
Late StageTotal Funding
unknown2013-06-24Acquired
Leadership Team
Alivia Besse
Advanced Clinical Partner
Athena Lee
Chief Operating - R&D Officer - Director of Marketing & Product Development
Recent News
Medical Product Outsourcing
2025-05-02
Company data provided by crunchbase