Signature IT World Inc · 2 weeks ago
SFCC & SFMC CONSULTANT
Atlanta, GA
Contract
Hybrid
Entry, Mid LevelSignature IT World Inc is seeking an SFCC & SFMC Consultant to provide application monitoring and technical production support for SFCC and SFMC environments. The role involves troubleshooting issues, monitoring system performance, and collaborating with business teams to ensure optimal functionality of email marketing and integration processes.
Information Technology & Services
Hiring Manager
Manisha Dabral
Responsibilities
Monitor SFCC site uptime, scheduled jobs, OCAPI/API availability, order flows, and system logs
Monitor SFMC (MCE & MCP) journeys, automations, email sends, API usage, and batch activity
Acknowledge, categorize, and triage alerts from monitoring tools (New Relic, Splunk, CloudWatch, SFMC logs)
Perform first-level troubleshooting for email delivery issues, failed sends, HTML/CSS rendering problems, or basic SQL/automation failures
Validate email deliverability: bounces, suppressions, spam indicators, and send logs
Perform initial checks for REST API failures, authentication issues, or data sync gaps
Escalate incidents to L2 with complete diagnostic information (logs, timestamps, payloads, reproduction steps)
Conduct post-deployment health checks for SFCC & SFMC environments
Track all incidents through SLA-driven updates and ensure timely communication with stakeholders
Follow incident and change management processes for ticket creation, updates, and approvals
Interact with customers/business teams to gather initial details or clarify symptoms before escalation
Demonstrate self-motivation, continuous learning, and the ability to perform monitoring tasks independently
Troubleshoot advanced SFMC issues: email delivery failures, template/HTML/CSS bugs, personalization logic errors, and automation/journey defects
Debug SQL query activities, segmentation logic, data extension relationships, and query performance issues
Investigate REST API failures, rate limits, payload errors, and integration-related defects
Analyze and resolve SFCC cartridge issues: pipelines, controllers, ISML templates, jobs, and service framework
Troubleshoot SFCC ↔ SFMC integration issues, triggered sends, profile sync, event/behavioral data flows, and data ingestion errors
Diagnose third-party integration failures (OMS, ERP, payment gateways, inventory/catalog feeds, tax engines, loyalty systems)
Perform root cause analysis (RCA) for production incidents and recommend permanent corrective actions
Deploy hotfixes, configuration changes, cartridge updates, and SFMC assets across environments
Optimize SFMC automations, SQL activities, journeys, and SFCC caching or job performance
Collaborate directly with business users, developers, QA teams, and Salesforce Support to resolve cross-platform issues
Author and maintain SOPs, runbooks, troubleshooting guides, and knowledge base articles
Lead incident and change management processes, including impact analysis, approval workflows, and implementation planning
Provide clear customer communication during incident bridges, status calls, and post-incident reviews
Work independently with minimal supervision while continuously learning new platform features and technologies
Qualification
Required
Monitor SFCC site uptime, scheduled jobs, OCAPI/API availability, order flows, and system logs
Monitor SFMC (MCE & MCP) journeys, automations, email sends, API usage, and batch activity
Acknowledge, categorize, and triage alerts from monitoring tools (New Relic, Splunk, CloudWatch, SFMC logs)
Perform first-level troubleshooting for email delivery issues, failed sends, HTML/CSS rendering problems, or basic SQL/automation failures
Validate email deliverability: bounces, suppressions, spam indicators, and send logs
Perform initial checks for REST API failures, authentication issues, or data sync gaps
Escalate incidents to L2 with complete diagnostic information (logs, timestamps, payloads, reproduction steps)
Conduct post-deployment health checks for SFCC & SFMC environments
Track all incidents through SLA-driven updates and ensure timely communication with stakeholders
Follow incident and change management processes for ticket creation, updates, and approvals
Interact with customers/business teams to gather initial details or clarify symptoms before escalation
Demonstrate self-motivation, continuous learning, and the ability to perform monitoring tasks independently
Troubleshoot advanced SFMC issues: email delivery failures, template/HTML/CSS bugs, personalization logic errors, and automation/journey defects
Debug SQL query activities, segmentation logic, data extension relationships, and query performance issues
Investigate REST API failures, rate limits, payload errors, and integration-related defects
Analyze and resolve SFCC cartridge issues: pipelines, controllers, ISML templates, jobs, and service framework
Troubleshoot SFCC ↔ SFMC integration issues, triggered sends, profile sync, event/behavioral data flows, and data ingestion errors
Diagnose third-party integration failures (OMS, ERP, payment gateways, inventory/catalog feeds, tax engines, loyalty systems)
Perform root cause analysis (RCA) for production incidents and recommend permanent corrective actions
Deploy hotfixes, configuration changes, cartridge updates, and SFMC assets across environments
Optimize SFMC automations, SQL activities, journeys, and SFCC caching or job performance
Collaborate directly with business users, developers, QA teams, and Salesforce Support to resolve cross-platform issues
Author and maintain SOPs, runbooks, troubleshooting guides, and knowledge base articles
Lead incident and change management processes, including impact analysis, approval workflows, and implementation planning
Provide clear customer communication during incident bridges, status calls, and post-incident reviews
Work independently with minimal supervision while continuously learning new platform features and technologies
Company
Signature IT World Inc
Our Mission is to provide our customers with services and solutions to optimize their information systems throughout their company and provide the best possible service to our employees.
201-500 employees
H1B Sponsorship
Signature IT World Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (5)
2023 (5)
2022 (21)
2021 (14)
Funding
Current Stage
Growth StageCompany data provided by crunchbase