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IHG Hotels & Resorts · 5 days ago

PM Assistant Executive Housekeeper InterContinental Hotel and Conference Center

Cleveland, OH

Full-time

Onsite

Entry, Mid Level

$24/hr - $24/hr

1+ years exp

IHG Hotels & Resorts is seeking a PM Assistant Executive Housekeeper to oversee evening housekeeping operations during the hotel’s busiest hours. This role is responsible for maintaining cleanliness standards, managing staff, and ensuring guest satisfaction through effective leadership and collaboration with other departments.

HospitalityHotelRestaurants

Responsibilities

Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees

Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance

Educate and train all employees in compliance with governmental and safety regulations

Ensure staff is properly trained and has the tools and equipment to carry out job duties

Promote teamwork and quality service through daily communication and coordination with other department heads

May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods

Operational Leadership: Manage the full scope of the Housekeeping department during the PM shift

Quality Assurance: Conduct rigorous inspections of guestrooms, hallways, and public areas

You must be able to walk for extended periods to ensure every corner of the property meets our luxury standards

Leading by Example: We believe in 'rolling up our sleeves.' You must be willing and able to clean guestrooms and other duties personally when business volume requires additional support

Administrative Management: Maintain basic knowledge of payroll processing and labor scheduling to ensure the department operates efficiently and within budget

Guest Relations: Act as the primary point of contact for evening guest requests

Resolve concerns with empathy and efficiency to ensure 100% guest satisfaction

Inter-Departmental Collaboration: Work seamlessly with the Front Office, Maintenance, and other departments to coordinate room readiness and special requests

Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements

Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction

Comply with special needs and requests of the guests, VIPs and repeat visitors

Help prepare annual departmental operating budget and financial plans

Monitor budget and control expenses with a focus on increased productivity

Maintain proper inventory levels, managing cost per room for supplies and labor (example: bed & bath linen reuse and laundry operation)

Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining 'green' initiatives (example: container recycling and cleaning agents)

May maintain procedures for security of lost and found items

Perform other duties as assigned. May also serve as manager on duty

Qualification

Housekeeping experienceLeadershipPhysical staminaCommunicationFlexibility

Required

Flexibility: A schedule that adapts to business needs, including weekends and holidays

Physical Stamina: Ability to be on your feet for the duration of the shift, including walking guest floors and public areas

Leadership Style: A 'lead by example' mentality with the ability to motivate a diverse team in a fast-paced environment

Communication: Strong interpersonal skills to effectively collaborate with other department managers and communicate with high-profile guests

Experience: Previous supervisory experience in Housekeeping or Hospitality operations is preferred

High school diploma / secondary education / equivalent plus one year of housekeeping experience, including some supervisory training/experience. Must be able to speak local language(s)