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Leap Event Technology · 1 day ago

Junior IT Analyst

Pittsburgh, PA

Full-time

Hybrid

Entry Level

2+ years exp

Leap Event Technology is revolutionizing the event technology industry by empowering organizers to create engaging experiences. The Junior IT Analyst will assist with IT Operations, providing Level 1 helpdesk support and managing employee onboardings to ensure a smooth experience for new hires.

ArtCRMEnterprise SoftwareSportsTicketing

Growth Opportunities

Responsibilities

Assist in the day to day service desk operations of Leap’s IT team

Provide technical support to end users via tickets, email, phone call and chat

Triage and fulfill system access requests in accordance with Leap’s Service Desk Catalog

Oversee employee onboardings and associated lifecycle processes: Act as the central point of contact for all newly hired employees, Set up and provision user accounts (e.g. email, and SaaS applications), Prepare, provision and ship personnel laptops, Familiarize new hires with Leap’s systems and applications, Deprovision user accounts and revoke system and application access during offboardings, Arrange return shipments or box drop-offs for offboarded employees, Maintain accurate records of IT hardware purchases and expenditures in the hardware tracker

Coordinate with senior team members and escalate issues as required

Troubleshoot hardware and OS related issues with personnel laptops (e.g. macOS, Windows)

Triage, document and log all support requests on our ticketing system

Troubleshoot and resolve problems related to network, hardware, software applications, and operating systems

Contribute to the IT knowledge base by documenting procedures and creating user guides

Participate in an on-call rotation to provide after-hours helpdesk support as required

Qualification

Helpdesk supportGoogle WorkspaceHardware troubleshootingWindows supportMac supportMDM administrationRelevant certificationsCommunicationOrganizational skillsProblem-solving skillsTime managementSelf-motivated

Required

Associate's Degree

2+ years of experience in IT/Helpdesk support position, with a focus on hardware and network troubleshooting

1+ experience working in a Google Workspace Environment, prior Google Workspace administration experience is required

1+ years experience support experience in Windows and Mac environments

Excellent written and oral communication skills

Highly organized and detail oriented

Exceptional problem-solving and analytical thinking skills

Strong time management and task prioritization skills

Must be self-motivated and have a desire and curiosity to constantly improve technical skills and keep up to date with technological advances

Preferred

Prior experience supporting and administrating the following enterprise tools is preferred: MDM (Jamf, Kaseya), Enterprise Anti-Virus, Atlassian (Jira Service Desk)

Relevant certifications (e.g., CompTIA A+) preferred. ITIL Certification is a plus