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Troon · 1 day ago

System Technician I

Scottsdale, AZ

Full-time

Onsite

Entry Level

$47K/yr - $54K/yr

1+ years exp

Troon is a company that provides IT support solutions, and they are seeking a Systems Technician I to serve as the first responder to all company-related IT support needs. The role involves monitoring incidents, diagnosing technical issues, and assisting users with IT-defined best practices.

Hospitality

Responsibilities

Monitor and Execute incidents/service requests through our in-house ticketing system

Respond to requests for technical assistance through phone queues and log case details accordingly in the ticketing system

Diagnose and document technical issues with all software and Hardware, including but not limited to workstations and peripherals, USB/Network printers, Point-of-sale systems, VOIP Phones, and Mobile Devices

Troubleshoot and diagnose technical issues affecting end users in collaboration with the team and escalate cases when deemed necessary

Maintain and mediate networking-related issues affecting firewalls, switches, access points, and other devices across all supported sites

Engage third-party vendors when necessary to resolve POS, ISPs, cameras, GPS, and VoIP outages outside our in-scope services

Advise users on IT-defined best practices and communicate company policies

Track inventory and ship IT equipment

Qualification

A+Network +Cisco Certified Network AssociateLinux+Security +MCDSTTicketing systemsMicrosoft Operating SystemsCommunication skillsInterpersonal skillsAttention to detailProblem-solving skills

Required

Associate degree in computer science or 1-year related field

Excellent written and verbal communication skills

Strong interpersonal skills

Attention to detail

Good problem-solving skills

Preferred

A+, Linux+, Network +, Security +

Cisco Certified Network Associate

MCDST

Working knowledge of fundamental operations of relevant software, hardware, and other equipment

Ability to efficiently use ticketing systems to document and track all support calls

Familiarity with Microsoft Operating Systems and Office Suites

Flexibility with schedule, as this position requires shift work

Company

Troon

Experience the world of Troon® at the greatest golf properties in the world the next time you play one of our luxury golf courses! Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail.

Founded in 1990

Scottsdale, Arizona, US

10001+ employees